Sign In
 [New User? Sign Up]
Mobile Version

Technical Service Specialist 2

Wells Fargo


Location:
Charlotte, NC
Date:
09/13/2017
2017-09-132017-10-13
Job Code:
5356006-1
Categories:
  • Customer Service
  • Legal
  •  
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

Job Description

Position is located in Charlotte, NC. Requires work during Eastern time-zone business hours.

  • Work with employees to help in the scheduling of videoconferences
  • Ensure daily videoconferencing calendar is populated with scheduled calls for the following day and that specific meeting details and technician assignments are made to each videconference reservation
  • Remedy Ticketing Experience preferred
  • Will work to keep track of endpoints within our master database
  • Experience working within a production environment, preferably conferencing support
  • Must work well individually and with a team, manage time efficiently
  • Foresee problematic situations and work to minimize impact
  • Communicate well with technical support team to communicate meeting requirements and customer requests


Required Qualifications

  • 1+ year of technical service support experience
  • 3+ years of customer service experience



Desired Qualifications

  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to effectively listen and elicit information



Other Desired Qualifications
  • 3+ years strong Microsoft Office application experience (MS Outlook, Word, PowerPoint, Excel)
  • 3+ years real-time problem solving on help desk customer support
  • 2+ years troubleshooting and resolving Outlook scheduling issues or booking conflicts
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Ability to work with customers in friendly manner to help address questions and solve issues
  • Ability to plan ahead effectively, provide detailed technician instructions, and head off potential issues that affect meeting production
  • Ability to update database with new or decommissioned equipment
  • Ability to provide solutions for special user requests
  • Be open to occasionally working after hours to meet production requirements
  • Provide training to users in scheduling process




Street Address

NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC



Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Advertisement
Powered By

Featured Jobs

Career News