24 days old

Technical Program Manager

Sunnyvale, CA 94089
  • Job Code
  • Payrate
    $66 To $73

Project Overview:

The Google Maps Support Team offers technical support to Premium customers who purchase the Google Maps API products for business purposes. We are a group of TSEs (Technical Solutions Engineers) who work with a growing team of frontline vendor agents, to scale.

Top 3 Daily Responsibilities:

* Writing detailed required documents

* Coordination and Management of the schedule and make sure the deadlines are met

* Communicating to the stakeholders or to the team

Overall Responsibilities:

* Obtain direction from support leads regarding the objectives of the project

* Write detailed requirements documents

* Design: Drive an analysis with cross-functional peers (TSEs, SWEs, SREs, product managers, UX experts, Sales) to come up with designs (across process, tooling, product changes). Provide user stories across critical journeys.

* Coordinate: Manage project schedules, identify possible issues and clearly communicate them to project stakeholders.

* Execute: directly responsible for executing changes in documentation, reporting (SQL analysis) , lightweight tool dev effort.

* Launch and measure success

Required Qualifications:

* BS degree in Computer Science, Engineering, Mathematics, Statistics, related in technical fields required

* 5 years of industry experience with technical subjects and emerging technologies in cloud computing or related technical fields (Information Technology space)

* SQL Scripting knowledge required

* Gsuite app experience required

* Experience as a Program Manager or Software Engineer

* Strong communication skills, to adapt communications to their audiences

* Experience working in cross-functional teams

Nice to Have Skills:

* PLX, Dremel experience preferred

* Proven successful technical program management outcomes from idea to launching programs in multiple contexts throughout your career.

* Some background in Support operations

* Ability to craft and present a compelling message and tailor it for a given audience. Ability to mix technical acumen with simple, everyday language to deliver a story that is memorable and useful.

* Comfortable talking about technical matters with business people and business matters with technical people. Able to express complex concepts in plain language to reach broader audiences.


  • Information Technology

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Technical Program Manager

Randstad Technologies
Sunnyvale, CA 94089

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Randstad Technologies
Sunnyvale, CA

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