24 days old
2017-11-162017-12-14

Technical Program Manager

Sunnyvale, CA 94089
  • Job Code
    588093
  • Payrate
    $66 To $73

Project Overview:


The Google Maps Support Team offers technical support to Premium customers who purchase the Google Maps API products for business purposes. We are a group of TSEs (Technical Solutions Engineers) who work with a growing team of frontline vendor agents, to scale.


Top 3 Daily Responsibilities:


* Writing detailed required documents


* Coordination and Management of the schedule and make sure the deadlines are met


* Communicating to the stakeholders or to the team


Overall Responsibilities:


* Obtain direction from support leads regarding the objectives of the project


* Write detailed requirements documents


* Design: Drive an analysis with cross-functional peers (TSEs, SWEs, SREs, product managers, UX experts, Sales) to come up with designs (across process, tooling, product changes). Provide user stories across critical journeys.


* Coordinate: Manage project schedules, identify possible issues and clearly communicate them to project stakeholders.


* Execute: directly responsible for executing changes in documentation, reporting (SQL analysis) , lightweight tool dev effort.


* Launch and measure success


Required Qualifications:


* BS degree in Computer Science, Engineering, Mathematics, Statistics, related in technical fields required


* 5 years of industry experience with technical subjects and emerging technologies in cloud computing or related technical fields (Information Technology space)


* SQL Scripting knowledge required


* Gsuite app experience required


* Experience as a Program Manager or Software Engineer


* Strong communication skills, to adapt communications to their audiences


* Experience working in cross-functional teams


Nice to Have Skills:


* PLX, Dremel experience preferred


* Proven successful technical program management outcomes from idea to launching programs in multiple contexts throughout your career.


* Some background in Support operations


* Ability to craft and present a compelling message and tailor it for a given audience. Ability to mix technical acumen with simple, everyday language to deliver a story that is memorable and useful.


* Comfortable talking about technical matters with business people and business matters with technical people. Able to express complex concepts in plain language to reach broader audiences.

Categories

  • Information Technology

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Technical Program Manager

Randstad Technologies
Sunnyvale, CA 94089

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Technical Program Manager

Randstad Technologies
Sunnyvale, CA
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