10 days old

Technical Helpline Agent

Auburn Hills, MI 48326
  • Job Code
  • Payrate
    $25 To $35

Technical Helpline consultant

Role summary

- Represent customers, technicians, Dealers, & the market organization as their principle advocate addressing issues of vehicle quality, reliability, & functionality.

Role responsibilities

- Provide prompt, up-to-date technical assistance to Dealership personnel via a toll free telephone.

- Record, track, & research repair trends utilizing data received from dealerships as well as corporate field personnel.

- Provide repair trend data to Product Support, Publications, Training, & Field Personnel.

- Assist in the resolution of complex problems resulting from unusual product shortcomings which are not repairable by normal procedures at the dealership level.

- Assist in Technical Bulletin development.

- Partner with specific Product Support area of responsibility as first-level resource for Helpline.

- Dispatching and coordination for on-car verification (in agreement with Product Support)

- Resolve unscheduled & unplanned issues.

Required Education:

- A Bachelor of Science Degree in Automotive Technology or other Engineering curriculum or equivalent

- ASE certified Master Registered Technician

Years of experience:

- 3-5 years

Work flexibility (travel requirements, work schedule, etc.)

- Flexibility to work weekends, holiday, & evenings.

- Willingness to travel.


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Technical Helpline Agent

Randstad Technologies
Auburn Hills, MI 48326

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Technical Helpline Agent

Randstad Technologies
Auburn Hills, MI

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