10 days old
2018-01-082018-02-05

Technical Helpline Agent

Auburn Hills, MI 48326
  • Job Code
    594720
  • Payrate
    $25 To $35

Technical Helpline consultant


Role summary


- Represent customers, technicians, Dealers, & the market organization as their principle advocate addressing issues of vehicle quality, reliability, & functionality.


Role responsibilities


- Provide prompt, up-to-date technical assistance to Dealership personnel via a toll free telephone.


- Record, track, & research repair trends utilizing data received from dealerships as well as corporate field personnel.


- Provide repair trend data to Product Support, Publications, Training, & Field Personnel.


- Assist in the resolution of complex problems resulting from unusual product shortcomings which are not repairable by normal procedures at the dealership level.


- Assist in Technical Bulletin development.


- Partner with specific Product Support area of responsibility as first-level resource for Helpline.


- Dispatching and coordination for on-car verification (in agreement with Product Support)


- Resolve unscheduled & unplanned issues.


Required Education:


- A Bachelor of Science Degree in Automotive Technology or other Engineering curriculum or equivalent


- ASE certified Master Registered Technician


Years of experience:


- 3-5 years


Work flexibility (travel requirements, work schedule, etc.)


- Flexibility to work weekends, holiday, & evenings.


- Willingness to travel.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Technical Helpline Agent

Randstad Technologies
Auburn Hills, MI 48326

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Randstad Technologies
Auburn Hills, MI
US

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