9 days old
2017-11-152017-12-13

Technical Delivery Manager

Detroit, MI 48226
  • Job Code
    583290
  • Payrate
    $53 To $56

Position Overview:


We're seeking a Technical Delivery Manager to provide leadership, coordination and oversight for continuous improvement initiatives in Ally's IT Service Management function, using ServiceNow.


Job Description/Responsibilities:


Work with the Director, Solution Architecture, and stakeholders to deliver ServiceNow enhancement releases


Understand customer objectives, develop alternatives, and design solutions


Facilitate the determination of the delivery approach in collaboration with customers to achieve objectives


Maintain expectations of all stakeholders throughout the release lifecycle, through effective communication and demonstrations as solutions progress


Coordinate the efforts of multiple developers and customers to manage the full release lifecycle


Ensure quality practices are maintained by the team and contribute to development and evolution of the knowledge base


Qualifications:


5-10 years as an IT professional in an enterprise with multiple customer business units, and increasing levels of responsibility in a variety of roles


Proven track record of customer satisfaction and delivery success


Well-versed in driving continuous improvement for ITIL-based Service Management/Operations Management organizations


Comprehensive practical experience in ServiceNow configuration, enhancement, and application development


Extensive skills in data acquisition and integration, including SOAP and REST


Proficient in JavaScript, HTML, CSS and passionate about creating an outstanding user experience


Successfully implemented domain separation and complex security models


Strong data analytics abilities to support performance measurement and decision making


Past management responsibility to operate and sustain an enterprise Service Management platform


Early roles should include Level 1/Level 2/operational support for enterprise application(s)

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Technical Delivery Manager

Randstad Technologies
Detroit, MI 48226

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Randstad Technologies
Detroit, MI
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