19 days old
2017-11-022017-11-30

Technical Customer Support (Helpdesk)

Bentonville, AR 72712
  • Job Code
    585778
  • Payrate
    $20 To $23

Title: Technical Customer Support


Location: Bentonville, AR


Duration: 18 months


Pay Rate Range: $20-$23/hr.


Description: Our client is looking for an experienced help desk support associate for an 18 month contract in Bentonville, AR. This person will need to be technical, understand network basics, be able to troubleshoot networks, have experience with roll-out projects, use a ticketing system (preferably ServiceNow and/or SalesForce), be able to make and take phone calls, be detailed orientated, motivated, be able to work under stress and in a fast paced environment.


Responsibilities:



  • Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers.
  • Fully documents customer interactions in real-time; may author content for review.
  • Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
  • Manages multiple tickets related a spectrum of technical problems.
  • Collaborates with fellow technicians, engineers and supervisor including the customer's to solve complex problem


Requirements: The right person for this role will have a bachelor's degree or 2 or more years of experience in a help desk environment. They should also have experience working with ticketing systems, ideally ServiceNow and/or Salesforce. This role will require scheduling flexibility, and will likely include weekend work.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Technical Customer Support (Helpdesk)

Randstad Technologies
Bentonville, AR 72712

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Technical Customer Support (Helpdesk)

Randstad Technologies
Bentonville, AR
US

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