15 days old

Tech Writer

Philadelphia, PA 19103
  • Job Code
  • Payrate
    $40 To $45

Technical Writer

Assist with documentation for product installations and upgrades, primarily for PI Server product. Work with other writers to evaluate enhancement requests from internal and external customers, analyze and incorporate internal wiki content into customer content as is appropriate, and address documentation errors.


Develop content in an XML authoring tool in collaboration with other writers and various subject matter experts

Gather information from different sources, including interactions with engineers and other subject matter experts, internal wiki articles and knowledge base articles, and verification of content through test environment

Update customer-facing documentation to address feedback from customers and colleagues, incorporate internal wiki content as appropriate, and fix errors

Follow our established processes, standards, and best practices for creating technical content

Prepare content for publishing to multiple formats using our DITA CMS


Relevant writing samples demonstrating your ability to write simply, clearly, and unambiguously; of particular interest are procedures for completing complex tasks

At least 5 years of technical writing experience

Experience with topic-based authoring and structured writing, preferably in DITA XML

Knowledge of the software development process

Excellent interpersonal skills

Basic knowledge of Windows computing, including networking and security

Experience writing installation instructions for complex systems, preferably Microsoft Windows-based enterprise server products

Experience verifying documentation procedures in a test environment or lab is a plus

Excellent planning and scheduling skills, including the ability to balance shifting priorities

Experience with bug-tracking, source code management, and DITA CMS software strongly preferred


Bachelor's degree or greater in Technical Communication, Journalism, Linguistics, or related field.


  • Information Technology

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Randstad Technologies
Philadelphia, PA 19103

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