17 days old

Tech Relationship Manager 3

Des Moines, WA
  • Job Code
    5361432-3
Job Description
Technology at Wells Fargo is at the heart of what enables us to satisfy our customers financial needs and help them succeed financially. Our vision in Enterprise Information Technology (EIT) is to be a competitive advantage for Wells Fargo by working as one technology team to deliver simple, safe and sound, innovative, and integrated products, services, and enterprise governance for our customers, business partners, and team members. Within the EIT International team, we partner with enterprise technology teams to deliver these products and services for our business partners across the globe.
This Technical Relationship Manger 3 position will be a member of the team responsible for supporting our Wells Fargo business offices located in Canada, Latin America and Caribbean. The role will be responsible for leading the delivery of new and updated infrastructure and supporting the local business office in their daily technology needs. Job responsibilities include staying abreast of current product offerings from our enterprise technology teams including networking, voice, desktop, and others. This position works closely with both the local business offices and with technology and risk teams throughout the enterprise.
Key Responsibilities:
  • Work closely with our business offices located in Canada, Latin America and Caribbean to understand their technology requirements.
  • Work closely with our enterprise information technology teams to deliver solutions to meet the technology requirements of the international offices.
  • Work closely with our corporate properties group to deliver the technology for new and renovated offices located in Canada and Latin America.
  • Work closely with enterprise security and operational risk teams to implement solutions that will enable our international offices' compliance with security and risk recommendations and policies.
  • Communicate with international business offices as enterprise information technology teams push technology enhancements and upgrades that impact those offices.
  • Partner with technical relationship managers within EIT International to ensure global consistency of products, services, and delivery processes.


Required Qualifications

  • 7+ years of technology delivery and relationship management experience with a client organization
  • 5+ years of leadership or management experience



Desired Qualifications

  • Relationship management experience delivering technology services between one or more internal technology organizations and medium to large internal lines of business
  • Ability to be proactive, innovative and creative in meeting customer and enterprise needs
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Ability to gather and deliver customer requirements, report operational status, engaging team resources, and escalate concerns
  • Ability to interact with integrity and a high level of professionalism with all levels of team members and management
  • Ability to manage a pipeline of work from assignment to completion
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Knowledge and understanding of compliance and regulatory requirements I international banking
  • Knowledge and understanding of Network
  • Knowledge and understanding of telephony
  • Bilingual speaking, reading, and writing proficiency in Spanish/English
  • Knowledge and understanding of technical infrastructure environment
  • Knowledge and understanding of project management principles: Infrastructure related projects
  • International or wholesale banking operations exposure; preferably within Wells Fargo
  • Excellent verbal, written, and interpersonal communication skills



Other Desired Qualifications
  • 5+ years of infrastructure delivery experience




Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Tech Relationship Manager 3

Wells Fargo
Des Moines, WA

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Tech Relationship Manager 3

Wells Fargo
Des Moines, WA
US

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