17 days old

Tech Relationship Manager 1

Shelby, NC 28150
  • Job Code
Job Description

Lets talk about building a rewarding career

Youve got the passion. Youve got the skills. Now you just need the right opportunity. At Wells Fargo, youll have the chance to join a team of smart and talented people who share the same values. Our diverse lines of business offer a world of opportunity to expand your capabilities and advance your career. We invest in our people and provide a supportive environment in which to learn and grow.

Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified financial services company with $1.7 trillion in assets. Founded in 1852, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 locations, more than 12,500 ATMs, online (wellsfargo.com), and mobile devices. Wells Fargo has more than 265,000 team members in 36 countries across our approximately 90 businesses.

Enterprise Information Security

Since 1852, customers have trusted that Wells Fargo would keep their assets secure from theft and always available. Today, maintaining customer trust remains our underlying operating principle.

Enterprise Information Securitys (EIS) vision is to provide Wells Fargo world leading cyber security risk management. Through a framework that addresses policy, process, operations, people, and technology, EIS protects Wells Fargos infrastructure, corporate data, and customer assets, and ensures alignment with applicable regulations and laws. EIS is part of Wells Fargo's Corporate Risk organization and is led by the Chief Information Security Officer.

Job Description:

The EIS Proxy Engineering team Technology Relationship Manager will work on project work and any net-new baseline work for the team from implementing new solutions and security features. The roles main focus is with hundreds of Line of Business application teams for the Enterprise both coordinating pre-implementation testing and for post-implementation support. Reviewing, creating audit artifacts, and tracking of applications is required, along with coordination with other teams in EIS.

General areas of responsibilities include:

Responsible for facilitating the relationship between the technology organization and client by managing and supporting the delivery of technology products and services. Client is typically either a small Wells Fargo business unit or internal to the Technology organization. Acts as the single point of contact for the client and the appropriate technical groups from solution planning to sizing/estimating to fulfillment. Influences technology selection by gathering and reviewing customer information, working with technology teams to determine if standard solution will work or if custom solution is necessary, and recommending the best option to the customer, including providing guidance on leveraging new technology. Requests sizing estimates and reviews for reasonableness. Ensures service quality and cost-effectiveness of solutions. Monitors higher profile projects to ensure requests are met on time and within sizing, keeping all parties informed of impacts and changes. Maintains regular contact with management within Technology and the supported client area. Keeps abreast of competitive market environment for innovative business products and services, regulatory/compliance issues, and implications of new implementations.

Required Qualifications

  • 3+ years of technology delivery and relationship management experience
  • 3 + years of experience leading multiple workstreams, applications, or deliverables
  • 2+ years of experience creating pivot tables and performing data analysis in Excel
  • 3+ years of process definition and documentation experience
  • 6+ years of information technology experience
  • 5+ years of account or project management experience
  • 2+ years of vendor management experience
  • 2+ years of patch management experience

Desired Qualifications

  • Relationship management experience delivering technology services between one or more internal technology organizations and small to medium-sized internal lines of business
  • Knowledge and understanding of reading and adjusting Visio diagrams
  • Intermediate Microsoft Visio skills
  • Ability to act as a liaison between the technical design staff and business requester to ensure all requirements are met
  • Ability to analyze quantitative or qualitative data
  • Ability to articulate issues, risks, and proposed solutions to various levels of staff and management
  • Ability to facilitate meetings
  • Certified Project Manager (CPM)


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



  • Engineering
  • Financial Services
  • Security / Protective Services
  • Legal

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Tech Relationship Manager 1

Wells Fargo
Shelby, NC 28150

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Shelby, NC

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