22 days old

Tech Relationship Manager 1

Charlotte, NC 28202
  • Job Code
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargos more than 70 million global customers.

Digital Technology (DT) (www.wellsfargo.com) is looking for a highly motivated, self-directed individual to fill a Tech Relationship Manager role for our Audit, Technology Remediation and Execution program within the Business Enablement office. The successful candidate will assist in administration and ensuring our applications, systems, middleware components and development environments meet and exceed Wells Fargo technology standards and policies.

This critical role will represent Digital Technology in policy compliance discussions and communicate risk mitigation requirements to our teams. Act as a liaison between Digital Technology and Wells Fargo competency centers and other critical partners. This role will be responsible for execution of required remediation efforts by coordinating, tracking and reporting of activities as assigned. Additional tasks will be to assist in special projects related to internal audit activities (example: User Access program) and assist in the efforts to track and assist in the Technology Remediation execution.

These efforts deal with dynamic, high availability applications and services comprised of complex configurations and requires negotiating timelines and implementation expectations within Digital Technology, Wells Fargo Enterprise Competency Areas, and Operational Risk Management and in some cases, vendor environments. This position will work independently and as part of a team. This position holder will interact with all areas and roles within DT and its technology partners including Senior Managers and will be expected to have a proven ability to create, communicate (verbally and in written form) and distribute updates and status and/or presentations as needed.

Required Qualifications

3+ years of technology delivery and relationship management experience2+ years of audit experience3+ years of SDLC (System Development Life Cycle) experience3+ years of technology delivery and relationship management experience with small and large business units in a large corporate environment5+ years of experience in IT infrastructure product and service control management; policies and standards, business readiness, exceptions management or alignment to the enterprise compliance and risk management accountabilities1+ year of technology management experience

Desired Qualifications

Relationship management experience delivering technology services between one or more internal technology organizations and small to medium-sized internal lines of businessAbility to analyze metrics and articulate data trends both visually and verballyAbility to articulate issues, risks, and proposed solutions to various levels of staff and managementAbility to coordinate completion of multiple tasks and meet aggressive time framesAbility to coordinate, lead and facilitate group meetingsAbility to create new reports based on management, audit, or regulatory requirements Ability to identify key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolutionAbility to provide oversight and guidance on escalated issuesAbility to translate complex technical needs into straightforward requests for information and collaboration, working with a wide range of peopleExposure to Wells Fargo Information Security Management System (Policyworks)Exposure to Wells Fargo PAC2000 -WF's ticketing system based on Remedy applicationAdvanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skillsKnowledge and understanding of Shared Risk Platform (SHRP) such as reporting and issue management

Job Expectations

Ability to work additional hours as needed

Street Address

NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Posted: 2020-03-18 Expires: 2020-04-17

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Tech Relationship Manager 1

Wells Fargo
Charlotte, NC 28202

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