12 days old

Tech Center Specialist

Cambridge, MA 02142
  • Job Code
  • Payrate
    $20 To $25

TechCenter Specialist plays a hands-on crucial role within the EUS (End User Services) team and is responsible for day-to-day support of IT infrastructure (PC, Mac, in-house and third party software). TechCenters are a walk-up or drop-off service provided by IT to our users located in static or mobile locations located throughout the campus. ). In addition to providing local, hands-on technical support to personnel within their area, the Specialist will conduct learning/training sessions with end user groups on various hardware and mobile devices and pieces of software. Building and maintaining strong working relationships with users and other support personnel is integral to this role.

Provide high-quality, friendly, proactive support and education services to all Client users within a Tech Center location

Responsible for installing and configuring desktop software and peripherals

Strong knowledge and the ability to troubleshoot MS Win 7/10, MS Office, Adobe, Modern Browsers, Internal Applications, and more Ability to troubleshoot OS X, MS Office Mac, Adobe, Safari, Parallels, Keychain, and other iOS related issues

Partner effectively with IT resources to provide reliable end-to-end IT service delivery

Perform trending and continuous improvement analysis within areas of responsibility

Accountable for time management

Record problem and resolution details in the ticketing system

Provide end user training with traditional and modern training methods, tools and techniques

5+ years supporting global IT desktop and lab services including configuration, patching and diagnosis of server/desktop/PC, Mac Systems, and Mobile Devices Proven ability to educate end users on device and application capabilities

Excellent communication, interpersonal, and problem solving/analysis skills

Skills in communicating complex ideas effectively, both orally and in writing

Ability to work well with all levels of management and employees

Outgoing, friendly personality - willingness to be proactive and seek out work

Good analytical, organizational, and communication skills

Ability to multi-task and prioritize Willingness to own issues until they are resolved

Proven ability to remain calm in stressful situations

Comfortable with changing priorities An understanding of, and ability to provide, excellent customer service

A willingness to learn

Bachelor's degree in a technology field or equivalent work experience

Professional certifications (MCSE, Cisco, CompTIA A+/Net+, ACMT) a plus

Experience as a class room trainer a plus


  • Information Technology

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Tech Center Specialist

Randstad Technologies
Cambridge, MA 02142

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Randstad Technologies
Cambridge, MA

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