12 days old
2018-01-102018-02-07

Tech Center Specialist

Cambridge, MA 02142
  • Job Code
    594157
  • Payrate
    $20 To $25

TechCenter Specialist plays a hands-on crucial role within the EUS (End User Services) team and is responsible for day-to-day support of IT infrastructure (PC, Mac, in-house and third party software). TechCenters are a walk-up or drop-off service provided by IT to our users located in static or mobile locations located throughout the campus. ). In addition to providing local, hands-on technical support to personnel within their area, the Specialist will conduct learning/training sessions with end user groups on various hardware and mobile devices and pieces of software. Building and maintaining strong working relationships with users and other support personnel is integral to this role.


Provide high-quality, friendly, proactive support and education services to all Client users within a Tech Center location


Responsible for installing and configuring desktop software and peripherals


Strong knowledge and the ability to troubleshoot MS Win 7/10, MS Office, Adobe, Modern Browsers, Internal Applications, and more Ability to troubleshoot OS X, MS Office Mac, Adobe, Safari, Parallels, Keychain, and other iOS related issues


Partner effectively with IT resources to provide reliable end-to-end IT service delivery


Perform trending and continuous improvement analysis within areas of responsibility


Accountable for time management


Record problem and resolution details in the ticketing system


Provide end user training with traditional and modern training methods, tools and techniques


5+ years supporting global IT desktop and lab services including configuration, patching and diagnosis of server/desktop/PC, Mac Systems, and Mobile Devices Proven ability to educate end users on device and application capabilities


Excellent communication, interpersonal, and problem solving/analysis skills


Skills in communicating complex ideas effectively, both orally and in writing


Ability to work well with all levels of management and employees


Outgoing, friendly personality - willingness to be proactive and seek out work


Good analytical, organizational, and communication skills


Ability to multi-task and prioritize Willingness to own issues until they are resolved


Proven ability to remain calm in stressful situations


Comfortable with changing priorities An understanding of, and ability to provide, excellent customer service


A willingness to learn


Bachelor's degree in a technology field or equivalent work experience


Professional certifications (MCSE, Cisco, CompTIA A+/Net+, ACMT) a plus


Experience as a class room trainer a plus

Categories

  • Information Technology

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Tech Center Specialist

Randstad Technologies
Cambridge, MA 02142

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Cambridge, MA
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