8 days old

Tech Area Sr Mgr 1

Concord, CA 94519
  • Job Code
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargos more than 70 million global customers.

Payments, Virtual Solutions and Innovations (PVSI) & Branch Technology offers technology and services that exceed Wells Fargo customers expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, branches, Debit and Credit Cards, Treasury and Payment Solutions and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.

As the leader of Payments, Virtual Solutions and Innovation and Branch Technology (PVSI-BT) Business Service Management, this role will be responsible for the management of services associated with the PVSI-BT Technology platforms, with primary leadership for problem management, change & release management, capacity management, SLA management, application health management, metrics and reporting. In Addition, this role will also be responsible for the Risk Management function for Platform Management.

Key areas of accountability and responsibility include:-

Partner with Enterprise. Change Management to manage changes across PVSI through Change Advisory Board meetings and other mechanisms. Manage Change coordinators Periodic Change Scrutiny and management Solve change and release conflicts Escalated approver for all PVSI changes. Manage ALL releases Timely escalations in partnership with Global Incident Management Teams and Application Support Identify outage patterns, build solutions, Create initiatives to solve real root-cause Follow-through on Preventative Actions to completion Identify SPOF (Single point of failure) and work with partner teams to resolve Capacity Planning Reports Application Health Dashboard and reporting Service and SLA Measurement and management Ensure key metrics for operational reviews are tracked Manage all Risk and Audit related deliverables, including action plans and self-identified issues Oversee the Controlled Self Assessments for Platform Operations

Key responsibilities include problem / incident management, capacity management, change management, with cross functional teams in the context of infrastructure management, services management, middleware management and database management.

In addition this role will also be responsible for the Risk Management function for Platform Management. In this those you will interact with the various levels of Risk Management teams across the firm and coordinate the Risk function for Platform Management.

Responsibilities also include managing a cohesive team leveraging metrics to manage Service Levels supporting all PVSI customers including Community Banking and Wholesale customers. Applications in scope include highly automated & latency sensitive applications including Digital and Mobile Banking, Stores, ATMs, Cards and Deposits, Payments and Treasury Services.

Youve got the passion. Youve got the skills. At Wells Fargo, youll have the chance to join a team of smart and talented people who share the same values. Our goal is to attract, develop, retain and motivate the most talented people - those who care and who work together as one team to deliver innovative top quality solutions.

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them. Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Required Qualifications

12+ years of technology infrastructure experience, non-development technology experience, or a combination of both5+ years of management experience in technology10 + years of experience developing or supporting IT Service Management solutions (e.g. Incident Management, Change Management, Asset Management and Configuration Management)10+ years of leadership experience in a production environment3+ years of reporting experience, analytics experience, or a combination of both; or a BS/BA degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis

Desired Qualifications

Management experience including multiple or large technology functions5+ years of application production support experience5+ years of JIRA experience3 + years of Confluence WikiD experienceAdvanced understanding of IT industry frameworks including ITIL, IT4IT, COBITExperience with one or more Agile tools used for tracking user stories or backlogs, such as VersionOne and Team Foundation Server (TFS)Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skillsKnowledge and understanding of Information Technology process management improvementsProject management experienceOutstanding problem solving and analytical skills with ability to turn findings into strategic imperativesAbility to operate effectively in a geographically dispersed organizationAbility to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environmentAbility to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goalsAbility to organize and manage multiple prioritiesAbility to manage efforts that require integration of multiple technology systems, operations, or processesAbility to communicate effectively, in both written and verbal formats, with senior executive-level leadersAbility to develop partnerships and collaborate with other business and functional areasAbility to drive and lead organizational change in a dynamic environmentAbility to lead and operate collaboratively, execution focused, and results orientedStrong organizational, multi-tasking, and prioritizing skillsA BS/BA degree or higher

Job Expectations

Ability to travel up to 10% of the time

Street Address

AZ-Chandler: 2600 S Price Rd - Chandler, AZAZ-Chandler: 2700 S Price Rd - Chandler, AZNC-Charlotte: 401 S Tryon St - Charlotte, NCNC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NCCA-Concord: 1755 Grant Street - Concord, CACA-SF-Financial District: 333 Market St - San Francisco, CACA-SF-South Of Market Area: 45 Fremont Street - San Francisco, CACA-Fremont: 3440 Walnut Ave Bldg A - Fremont, CA


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Posted: 2020-02-12 Expires: 2020-03-14

Featured Jobs

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Tech Area Sr Mgr 1

Wells Fargo
Concord, CA 94519

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast