1+ months

Team Leader - CMS, T&E & Non-SAP Finance

Cork, Cork
Team Leader - CMS, T&E & Non-SAP Finance
Europe; Middle East; Africa
At Lilly, we make a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives. Central to all that we do are our talented and motivated professionals, circa 500 of whom are based at our Global Business Solutions centre in Little Island, Cork. There we boast vibrant workforce made up of over 35 nationalities, speaking over 27 languages.

Established in 2010 to gain efficiencies in areas such as General Accounting, Purchase to Pay and Order to Cash, the GBS Cork quickly excelled in its financial mandate, allowing the Cork leadership to ask, how can we apply these processes to other areas of the business? And so the GBS we have today was born, still leading in finance, but also evolving and expanding into diverse Business Service functions including Customer Meeting Services, Global HR Data Management, Medical Information and more to come on stream across 2018 and 2019.

This, along with the current physical expansion of the Little Island campus, means there has never been a more exciting time to be part of the GBS story! Mirroring the existing Island House building, the new Island Hall facility will extend our overall capacity to in excess of 1000 employees where Lilly will continue to offer a premium workspace across both buildings, complete with healthcare, pension and life assurance benefits, subsidised canteen, wellbeing facilities, travel subsidies, car-pooling incentives, bike to work scheme, on-site parking and much more.

At the GBS, its not just about what we do today, but how we can continuously improve and innovate for present and future operations. We view the development of our highly skilled workforce in much the same way and want to grow your role into an empowering and fulfilling career here at Lilly. Therefore, with the sole purpose of employee progression, weekly Manager 1:1s, a dedicated Learning & Development service and Educational Assistance schemes all await you.

Above all, its about being part of an open, welcoming and inclusive culture, one that is further enhanced by the dedication of our committees - Culture Club, Diversity & Inclusion, Sports & Social, Corporate Social Responsibility, Health Safety & Environment and Food.
Key Objectives and Deliverables: The following IT Roles are included in this position: Resource Management (30%); Solution Delivery (40%); Service Management (30%)

1. Resource Management
  • Manages IT people (develops staffing strategy and resource capacity, recruiting and hiring) and dollars (budgets) to meet those objectives
  • Proactively partner with each direct report to ensure development needs and career objectives are clearly expressed, documented and tracked persistently
  • Develop IT area strategies and objectives and encourage the adoption of IT best practices or standardized processes
  • Develop business proposals to improve utilization of existing assets and drive value from these assets
  • Communicate direction by prioritizing work within IT portfolio of projects and service, and reinforce compliance
  • Coordinate IT process alignment by leading a team in the delivery of projects and services
2. Solution Delivery
  • Drive account focused strategic and business plan discussions with business leaders about upcoming business needs and transformation possibilities
  • Oversee robust release management practices and ensure proactive alignment with business partners
  • Ensure clear communication channels with all stakeholders involved in the solution delivery efforts
  • Proactively manage project risk and issues while identifying the appropriate mitigations
  • Leverage appropriate solution delivery practices to enable timely value realization
3. Service Management
  • Ensure proactive sustainability and resilience for applications and platforms across the account
  • Develop strong relationships with internal Service Owners, service providers and Supplier Managers in Lilly IT organizations regarding the delivery of end-to-end services
  • Designs, implements and manages the Service Level Management process to deliver the end-to-end IT service at a level that supports the business need and requirements
  • Engage in continuous improvement through annual reviews of the Service Management processes
  • Bachelor's degree or higher in computer science, management of information systems, or engineering
  • Minimum 5 years experience in IT solution delivery, service management, or portfolio management
  • Experience in providing technical coaching and feedback to business analysts, technology professionals, and quality professionals
  • Experience in developing budgets, forecasts, and plans, and demonstrated ability to manage to financial plans
  • Experience in vendor management to provide solutions and services
  • Demonstrated strong customer interaction skills
  • Demonstrated ability to think creatively about complex business problems and resolve these through new approaches
  • Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

  • Experience managing privacy information
  • Previous supervisory experience
  • Experience in human resource operations
  • Experience in successfully delivering to quality standards within the Lilly Quality System
  • Certification in ITIL processes
  • Previous experience in an application delivery or application services center of excellence or central infrastructure support team
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  • Science
Posted: 2019-07-09 Expires: 2019-09-06

As one of the oldest continuously operating companies in the United States, we are proud of all the innovative work we’ve accomplished for the last 140 years to improve global health.

We are looking forward to an even more successful future in which continued innovation and contributions from top talent in all areas of our organization will be critical.

Are you looking for a way to make life better for people around the world? We have opportunities in many areas of our organization. Please use the search feature to see the wide scope of our positions.

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Team Leader - CMS, T&E & Non-SAP Finance

Cork, Cork
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