30 days old

Talent Acquisition Executive - Delivery - RPO

São Paulo, SP 04433-120
  • Job Code

Ready to help build IBMs biggest asset - its talent? As a Recruitment Professional, you serve an integral role as the main point of contact for both candidates and hiring managers, guiding them through the full recruiting lifecycle. Work with a team using the most innovative approaches to attraction, sourcing, selection, interviewing, offering, and closing. This is an opportunity to shape IBMs future. Start your journey now!

Your Role and Responsibilities
At IBM, we strive to lead in the invention, development and manufacture of the industry's most advanced information technologies, including computer systems, software, storage systems and microelectronics. We translate these advanced technologies into value for our clients through our professional solutions, services and consulting businesses worldwide. IBM's Recruitment Process Outsourcing (RPO) manages global staffing Delivery and large recruitment campaigns for Fortune 500 companies.

The Talent Acquisition Manager is responsible for the overall management of an assigned group/client for a specific outsourcing engagement within the Recruitment Process Outsourcing (RPO) group. This role drives strategic planning and leadership and has on-going interaction and communication with key client stakeholders. The Talent Acquisition Manager role also provides tactical leadership, management and mentorship for the client partnership and the entire staff across the program. This role works closely with the other management staff to ensure extreme service and client satisfaction.


Assisting the Talent Acquisition Executive and other internal teams with the implementation project work plan including pre-planning items including but not limited to: scope definition; overall strategy; resource plans; financial plans; risk plans; quality plans; timelines; communication plans; launch objectives; tasks lists; project phases; meeting rhythm (if working with new clients)

Accountability for delivering to client SLAs, monthly and quarterly business metrics

Consulting with internal teams and the client in identifying system/process enhancements necessary to better align the solution with their business goals, including prioritizing those enhancements needed to meet project deadlines and budgets

Reviewing risk and quality plans to ensure necessary mitigation and continuous improvement plans are identified and implemented

Building deep relationships with our clients HR Business partners to improve outcomes and ensure KPIs and SLAs are met.

Accountable for the management (or in direct leadership) of designated Program Staff and Program Leadership

Accountable for (direct or in direct) building, maintaining, and developing a high performing, experienced team focused on clients deliverables (low turnover)

Responsible for mentoring, coaching, developing and engaging the team, recognizing strengths and weaknesses. Ensuring the clients solution and recruitment process as designed is executed consistently across multiple sites

Developing and disseminating program status reports for internal and external stakeholders including Monthly Delivery documentation for Executive team, weekly status reports, and post-mortem analyses with leadership team. (Quarterly Business Reviews)

Conduct daily and/or weekly huddles with Staff, cascading IBM and client information as appropriate

Develop and maintain relationships with any or all of the following: Human Resources Partners, Senior Human Resources personnel and Senior Delivery Managers, Recruitment Services Technology liaisons, Recruitment Delivery Center Management

Set and monitor performance of the teams KPIs for VC as well as checkpoint goals quarterly

Accountable for the compliance of (Business Controls) delivery for account

Maximize revenue (for transactional and hybrid accounts) for assigned account

Accurately forecast revenue and costs as well as control ILC for the account

Generation and submitting of invoices for the account

Manage the day to day relationship, contract and customer satisfaction of assigned account. Continue to integrate IBM services when client needs change and value can be added

Provide day to day guidance, communication, and leadership for (direct and in direct) delivery team on assigned account

Work in partnership with the Delivery Centrer manager/s and leadership teams to successfully provide required services for the assigned account

Required Technical and Professional Expertise
Significant experience in Staffing, Recruiting, or Account Management in a corporate or professional services environment
Significant experience managing recruitment teams in a matrix management environment
Working experience with Microsoft Office (Word, Excel, PowerPoint)
Previous experience in Change management
25% Travel Annually
Fluency in English and Spanish

Preferred Technical and Professional Expertise
Demostrated experience managing a P&L
Pharma recruitment experience

About Business Unit

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-10-15 Expires: 2019-11-14

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São Paulo, SP 04433-120

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