27 days old

Systems Support Consultant 6

Tempe, AZ
  • Job Code
    5344590-2
Job Description

Wells Fargo Wholesale Banking Technology is seeking a Senior Systems Support Consultant who will be a senior level production support subject matter expert in the ECS Production Support team. The ECS Payment Manager and suite of payments applications is responsible for processing domestic and international payments supporting multiple payment types and accompanying remittance information.

This Senior Support Consultant will provide technical support for highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or technical products and services. Candidate will act as an internal consultant regarding use of tools and process re-engineering to improve delivery, support and governance process execution. In addition, the selected candidate will evaluate service level agreement criteria, identify gaps in current technology processes and recommend changes to assure SLAs can be supported and perform migrations from lower environments to production, lead upgrades, installations, and configurations.

Additional responsibilities may include:

  • Evaluate or review queries to extract data, or perform limited programming to fine tune systems supported.
  • Complete project sizings as required
  • Update and or author documentation and procedures.
  • Act as Senior SME and mentor less experienced staff.
  • Troubleshoot network, hardware, and software issues while coordinating resolution with users, vendors and internal service groups.
  • Write and design test scripts.
  • Create change or issue logs as well as analyze performance trends and recommend process improvements.
  • Assess changes for risk to production systems and assures quality, security, and compliance requirements are met for supported areas.
  • Update, create and test the business continuation plan.
  • Coordinate project resources and provide guidance to less experienced analysts.
  • Coordination and relationship building with Technical Business and EGS partners.
  • Perform leadership initiatives in support of the team mission.

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Required Qualifications

  • 7+ years of systems support analysis experience
  • 5+ years of advanced scripting experience using Unix Shell Scripting, Perl, Python, Java, or PL-SQL
  • 7+ years of application production support experience



Desired Qualifications

  • Excellent verbal, written, and interpersonal communication skills



Other Desired Qualifications
  • 5+ years expertise in technologies such as webMethods 9.x (Integration, Messaging and BPM), WebLogic 12.2.x, Oracle 11g,
  • Prior administration of webMetholds platform
  • 5+ years experience supporting Java production environment on a Linux/Unix platform
  • Experience with owning and driving technical initiatives
  • Coordination and relationship building with business and technology partners (onshore and offshore)
  • Excellent technical, communication skills and a good team player
  • Draft and enhance technical game plans for major implementations
  • Improve system supportability (build tools and capabilities within the team) of apps and systems
  • Primarily focused on application administration with a sound knowledge/understanding of Development on webMethods and WebLogic technologies
  • Expert level skills in application performance tuning
  • Understanding of BOKS security and basic PII compliance requirements is preferred




Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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  • Engineering
  • Legal
  • Retail / Wholesale

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Systems Support Consultant 6

Wells Fargo
Tempe, AZ

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Tempe, AZ
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