14 days old

Systems Support Analyst

Folsom, CA 95630
  • Job Code
  • Payrate
    $27 To $35

Our client is looking for a Systems Support Analyst for a 6+ month project in Folsom, CA.

Brief Description:

The person in this position will be responsible for supporting and improving critical system availability, performance, reliability, and security. Participates in creating or implementing effective solutions, strategies, and approaches to ensure service availability and minimize any impacts to the reliability of the power grid. Follows Information Technology Infrastructure Library (ITIL) Service Support practices, including Incident, Environment, and Problem Management as well as Change, Release, Availability, Capacity, Business Continuity, and Service Level Management. Collaborates with more senior team members to intercept issues and solve problems. Facilitates, monitors and communicates status updates for solutions, strategies, and maintenance plans to address issues and ensure the necessary operational system qualities.

Job Requirements:

Level of Education and Discipline:

A Bachelor's degree (BA, BS) or equivalent education, training or experience in Information Technology, Computer Science, Management of Information Systems, Engineering or related technical field. Master's degree preferred.

Amount of Experience:

Equivalent years of education and training, plus two (2) or more years related experience.

Type of Experience:

Information technology, including computer and software systems engineering, development and support and the software system and integration development lifecycle required. Experience with relational databases and SQL required. Experience in customer relationship management is also required. Experience with utility industry operations support systems preferred. Knowledge of Energy market systems and FERC standards is desirable.

Experience and/or training in the following areas is also desirable: web service (SOAP, WSDL, XML, XSD, UDDI), JBoss application server, J2EE (EJBs, Servlets, JMS, etc), SONIC, object oriented design and UML, UNIX systems administration and shell programming, Java and Delphi based application development, N-tier architecture application systems using object-oriented technologies, Mercury Quality center tools, power and energy related applications.

Detailed Description:

-Provides Incident and Environment Management technical support for critical systems and team to ensure a high level of systems performance, reliability and security. Acts as the primary contact for patching and system failures. Coordinates IT response and resolution and provides status to management. Performs administrative and installation tasks as needed.

-Performs Problem Management, including managing and tracking issues and participating in root cause analysis in order to prevent future incidents.

-Responsible for maintenance and deployment activities, including system compliance. Collaborates with IT constituents on improvement projects to prevent system problems.

-Prepares various systems technical documentation. Trains support staff, users, and IT constituents, as needed.

-Provides 24x7 on-call technical support for resolution of system failures, as needed.


  • Information Technology

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Systems Support Analyst

Randstad Technologies
Folsom, CA 95630

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Systems Support Analyst

Randstad Technologies
Folsom, CA

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