21 days old

Systems Support Analyst

Des Moines, IA 50309
  • Job Code
    578901
  • Payrate
    $32 To $36

Provides technical systems support within a technology organization. Duties are varied and may include one or more of the following: provides support for highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services; uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems; evaluates service level agreement criteria, identifies gaps in current technology process and recommends changes to assure SLAs can be supported; performs migrations from development to production, upgrades, installations and/or configurations; may evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported; completes project sizing; updates/writes documentation and procedures and provides related training; troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups; writes/designs test scripts; creates change or issue logs; analyzes performance trends and recommends process improvements; assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas; updates, creates and tests the business continuation plan; may coordinate project resources and provide guidance to less experienced analysts.: 5+ years systems support analysis experience.


Knowledge and understanding of Microsoft Windows 2008, 2012r2


Able to partner with others on issue identification and resolution, problem solving and planning


Able to organize issues and prioritize in a fast paced environment


Excellent verbal, written, and interpersonal communication skills


Self-motivated and able to work as an individual contributor without direct supervision


Articulate complex technical issues concisely


Author technical documentation


Expectations


Possibility to work evenings and weekends


Project discipline and planning

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Systems Support Analyst

Randstad Technologies
Des Moines, IA 50309

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Systems Support Analyst

Randstad Technologies
Des Moines, IA
US

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