28 days old

Systems Support Analyst

Charlotte, NC 28262
  • Job Code
  • Payrate
    $40 To $45

Financial Services client is looking for a Systems Support Analyst to assist with the implementation and ongoing support of Atlassian Jira and Atlassian Confluence applications for the SDLC Tools team. The primary responsibilities of the position will include:

  • Assisting in the offering of a centralized, enterprise environment for Jira and Confluence (Data Center)
  • Assisting with the analysis of Jira and Confluence to identify and complete implementation tasks
  • Providing support to application teams and other technology teams in the use of Jira/Confluence
  • Onboarding teams and individuals onto Jira/Confluence
  • Creating Jira projects and Confluence spaces
  • Creation of business requirements, test plans/scripts, and other various project/work effort documentation
  • Creating/maintaining process flows
  • Creating/maintaining support information

Required Qualifications

  • 3+ years of experience in Jira/Confluence administration
  • 5+ years of experience in technology processes, developing procedures and documentation, in accordance with policies
  • Understanding of systems development lifecycle

Desired/Preferred Qualifications

  • Excellent technical documentation and communication skills
  • Process modeling using tools such as Visio
  • Presentation skills, ability to demonstrate new processes and concepts to internal stakeholders at varying audience levels within the organization
  • 1+ years of administration experience with the following Atlassian products and/or add-ons:

    • JIRA Service Desk
    • Configuration Manager for JIRA
    • ScriptRunner


  • Information Technology

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Systems Support Analyst

Randstad Technologies
Charlotte, NC 28262

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Systems Support Analyst

Randstad Technologies
Charlotte, NC

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