5 days old

Systems Support Analyst 5

West Des Moines, IA 50265
  • Job Code
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargos more than 70 million global customers.

The Voice Implementation Team is looking for a highly motivated individual with an in depth knowledge of CISCO Voice Over IP Technology. As Systems Support Analyst in Wells Fargos Voice Implementation group, you will provide support for the most complex technical initiatives related to large-scale applications, systems, databases and/or other technical products and services related to voice technology. You will be responsible for monitoring, directing and completing all implementation activities for medium to large, medium to high risk, and major technology-based projects, from initiation to delivery. Projects typically cross platforms, applications, and/or business lines. This position works with business and technology partners to identify voice requirements to assist in system design and costing for the voice portion of the requests. You will provide consistent and comprehensive status reports, project updates, and communication with business lines and technology management at all levels. You will complete all Call Manager and Unity programming. You may be asked to act as an internal consultant within technology help in the creation or updates of technical processes for greater efficiency. You may provide team leadership to Voice Implementation team members and assign tasks and/or resources; provides work direction and monitors work progress and adherence to technical process controls/standards. Provides subject matter expertise to less experienced analysts. May provide input to supervisors on team member performance.

The position will report into a Technology Manager within the Voice Implementation Support Team, part of the End User & Collaboration Services division.

Required Qualifications

6+ years of systems support analysis experience

Desired Qualifications

Experience supporting an enterprise-level environmentAbility to interact effectively at varying levels of the business and technical organizations; including managementStrong team or technical leadership experienceExcellent verbal, written, and interpersonal communication skills6+ years of VoIP experienceAdvanced Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, and Project) skillsExperience leading multiple projects

Other Desired Qualifications

6+ years of experience programming CISCO Voice Over IP in Call Manger and Unity.
6+ years of experience working with and ordering local exchange carrier and long distance carrier circuits.
Experience defining, documenting, and implementing policies, procedures, and processes.
Flexibility to work on implementation and programming after regular working hours.
Ability to manage projects remotely.

Street Address

AZ-Chandler: 2600 S Price Rd - Chandler, AZAZ-Chandler: 2700 S Price Rd - Chandler, AZIA-Des Moines: 800 Walnut St - Des Moines, IAIA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IAMN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Posted: 2020-07-30 Expires: 2020-08-29

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Systems Support Analyst 5

Wells Fargo
West Des Moines, IA 50265

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