5 days old

Systems Support Analyst 5 - Sr Cloud Support Analyst

Rochester, MN 55901
  • Job Code
Job Description

Wells Fargo, we have one goal: to satisfy our customers financial needs and help them achieve their dreams. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Enterprise Finance & Information Technology offers technology and services that exceed Wells Fargo customers expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.

Position Responsibilities

The senior cloud support analyst will play a pivotal role in the day to day support and monitoring of customer deployed instances on Wells Fargos private cloud. He/she will work with the current customer base on any OS (linux focused) related issue they may be experiencing. This position will also interface with our internal CMDB team to ensure all assets records are maintained and up to date given our highly dynamic infrastructure. This resource will also be expected to support and troubleshoot all issues related to layered product failures or OS non-compliancy. He/she must have a wide breadth of skills across Infrastructure including server hardware architecture, RHEL 6/7, virtualization (one or more of the following, VMWare, KVM, XEN), networking (switching, Layer 2/3 protocols), and storage. Strong knowledge of cloud technologies is vital in this position.

Required Qualifications

6+ years of systems support analysis experience

Desired Qualifications

Experience supporting an enterprise-level environmentAbility to interact effectively at varying levels of the business and technical organizations; including managementStrong team or technical leadership experienceExcellent verbal, written, and interpersonal communication skills

Other Desired Qualifications
  • 7 yrs. experience building and supporting Red Hat Enterprise Linux
  • 7 yrs. troubleshooting of Red Hat Linux
  • 7 yrs. experience executing and editing bash; ksh or python shell scripts
  • 5 yrs. experience Host / SAN connectivity
  • 5 yrs. experience supporting Red Hat Linux Servers in VM instances (Windows experience a plus!)
  • 3 yrs. experience or working knowledge of an automation tools such as: Puppet, Openstack, Opsware, etc.
  • Job Expectations

    Flexibility to frequently be on call beyond normal working hours


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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    Systems Support Analyst 5 - Sr Cloud Support Analyst

    Wells Fargo
    Rochester, MN 55901

    Share this job

    Systems Support Analyst 5 - Sr Cloud Support Analyst

    Wells Fargo
    Rochester, MN

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