14 days old

Systems Support Analyst 5

Elkin, NC 28621
  • Job Code
    5342721-5
Job Description

The Service Asset and Configuration Management (SACM) technology team is responsible for technology strategy, development and support of the technology portfolio supporting critical Asset Management, Configuration Management, Vulnerability Management, SDLC, and IT Service Management (ITSM) enterprise operations.

Position responsible for Level 2 support of the Enterprise Toolchains, consisting of 10 Tier 2 vendor applications (GitHub, Subversion, Jenkins, Black Duck, Urbancode Build, Artifactory, Urbancode Deploy, Team Foundation Server/Build/Release Management) and 10,000 associated agents.

Responsible for the continual update and maintenance of vendor applications and systems, including routine updates, vulnerability remediation, capacity assessments and technology refreshes. Position responsible for Level 2 production support including resolution of complex technical issues, providing expertise with vendor applications, infrastructure and configurations.

Position analyzes user and system requirements, conferring with Enterprise Architecture, Technical Partners and LOB Stakeholders to produce infrastructure diagrams of n-tier systems to include hardware and storage requirements.

Works with provisioning partners and vendors to establish Enterprise compliant applications. Oversees and performs system upgrades, including installation, configuration, testing and validation of systems while following SDLC policies.



Required Qualifications

  • 6+ years of systems support analysis experience
  • 3+ years of Information Security Tools Development Unix and Windows experience
  • 4+ years of Linux experience



Desired Qualifications

  • Experience supporting an enterprise-level environment
  • Ability to interact effectively at varying levels of the business and technical organizations; including management
  • Strong team or technical leadership experience
  • Excellent verbal, written, and interpersonal communication skills
  • A BS/BA degree or higher in information technology
  • Customer relationship management experience
  • Ability to assess issues, make quick decisions, implement solutions, and influence change
  • Ability to dissect technical problems, analyze data, and recommend potential solutions
  • Ability to manage software vendors and vendor resources toward delivery
  • Ability to manage SSL certificates processes ranging from monitoring SSL certificate expiration dates, ordering certificates, and installing certificates on servers in a timely manner to assure product availability
  • Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
  • Strong organizational, multi-tasking, and prioritizing skills
  • Strong strategic and conceptual thinking skills
  • 2+ years of Agile experience
  • 4+ years of LDAP (Lightweight Directory Access Protocol) experience



Other Desired Qualifications
  • Experience supporting an enterprise-level environment
  • Ability to interact effectively at varying levels of the business and technical organizations; including management
  • Strong team or technical leadership experience
  • Administration of build and release software products
  • Comfortable with Linux 2+ years
  • Comfortable with scripting and automation (Bash, Ksh) 2+ years
  • Experience with Apache HTTP server 2+ years
  • Position required to work evenings and weekends (Thur Tues 11:30am 8:30pm EST)
  • 3+ years of experience deploying, administering and managing version control (preferably GitHub, Git or Subversion).
  • Experience extending or enhancing vendor products.
  • Experience with source code tools such as GitHub, Team Foundation Server or Subversion.
  • Knowledge of Python, Ruby, and Rest Services.
  • Knowledge of Chef, Puppet and/or other automation tools.
  • Experience in the financial industry.




Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Systems Support Analyst 5

Wells Fargo
Elkin, NC 28621

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Systems Support Analyst 5

Wells Fargo
Elkin, NC
US

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