15 days old

Systems Support Analyst 5 / Credit Risk Production Support

Charlotte, NC 28202
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Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargos more than 70 million global customers.

Credit Risk, LIBOR and Volcker Production Support The Systems Support Analyst 5 will provide support and maintenance for the several applications in test and production environments. The position is responsible for the triage and resolution of complex system and/or application issues and the deployment of code within a controlled change-management environment. The candidate will provide on-call support for production applications and work closely with other team members, proprietary and vendor development staff and various other teams to resolve issues. The position requires strong analytical skills and the ability to provide solutions to issues. The candidate must be able to work within a high-paced environment and manage multiple priorities.

The opportunity is to join our Charlotte-based Wells Fargo team, with focus on covering the support of applications used within the Credit and Regulatory applications, in addition to associated development projects both locally and globally. The team owns the holistic support of the LIBOR, Credit Risk & Volcker technology platform including tactical enhancements, application upgrades, new application rollouts, maintenance and performance tuning.

The team provides a depth of technology services to the organization whose strategy leverages both proprietary built systems that complement customized vendor applications. The team is in transition into building a truly global follow the sun model, in line with the business changes.

The team supports several applications that are responsible for regulatory reporting. The corresponding batches run 24x6 and the team is responsible for supporting the applications during that time frame. This requires that flexibility to address issues that come up, as needed.

Application Support of the LIBOR Transition, Credit Risk & Volcker applications, including interfacing with front-office users daily Troubleshooting business issues, solving problems to provide solutions to diverse infrastructure teams and the product aligned trading desks Ownership and accountability for the operation, monitoring and integrity of the technology platform Escalation support for the members of the team located in other regions including evenings and weekends on a rotational basis Ownership and participation in the Problem and Incident management processes, being accountable for resolution, root cause analysis and technology and business reporting and communication. Providing oversight for the stability of the production environment within the change management process ensuring policies are enforced and adhered to Relationship management internally with the trading desks, operations teams, and other infrastructure partners Navigate the wider technology organization; build relationships to manage the team's agenda with our critical technology partners. Interface with external vendors and their technical support and development organizations ensuring focus to resolution of issues and strategic enhancements. Proactively identify improvements and address them through independent thinking within a consensus driven team.Required Qualifications

6+ years of systems support analysis experience6+ years of application production support experience5+ years of UNIX experience3+ years of SQL experience

Desired Qualifications

Experience supporting an enterprise-level environmentAbility to interact effectively at varying levels of the business and technical organizations; including managementStrong team or technical leadership experienceExcellent verbal, written, and interpersonal communication skillsAbility to execute in a fast paced, high demand, environment while balancing multiple priorities1+ year of PAC2000 experienceA BS/BA degree or higher in science or technologyAbility to work effectively in a team environment3+ years of Autosys experienceKnowledge and understanding of desktop and Windows server operating systemsOutstanding problem solving and decision making skillsAbility to work effectively, as well as independently, in a team environment

Other Desired Qualifications Knowledge of LIBOR, Credit Risk & Volcker Systems ITRS Geneos Experience Strong research, investigation and evaluation skills. Self-motivated to operate independently and make necessary decisions within the global team Ability to prioritize effectively within a dynamic global environment Strong team player, results oriented with a flexible approach Ability to present technology concisely to the business locally and globally with a good understanding of the receiving audience Ability to work outside of regular business hours Willingness to work on-site at stated location on the job opening Ability to work nights, weekends, and/or holidays as needed or scheduledStreet Address

NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Posted: 2020-06-26 Expires: 2020-07-26

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Systems Support Analyst 5 / Credit Risk Production Support

Wells Fargo
Charlotte, NC 28202

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