15 days old

Systems Support Analyst 5

Charlotte, NC 28202
  • Job Code
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargos more than 70 million global customers.

We are seeking an experienced Systems Support Analyst to join the PVSI TMPS Platform team. This position is a Senior-level technical role that will assist with maintenance and support of the production and test infrastructure system for the Wells Fargo Commercial Card applications. The position will be working with externally facing applications with large complex Java/Weblogic and apache configuration, web hosting with multiple server tier levels, and application and server level clustering and load balancing. This position will follow corporate policies regarding security, documentation, audit and change control processes. This individual will be part of a team of on and offshore engineers assisting with maintaining the availability and performance of the production and test systems.

The selected candidate will perform the administrative and technical activities required to support distributed applications, infrastructure and services which operates 24 x 7.
The position includes the following tasks or activities (but not limited to):

Create or update documentation related to the activity performed (design document, maintenance procedure, troubleshooting document, etc.). Leads and/or performs analysis efforts. Assures quality, security and compliance requirements are met for supported area and oversees updating and testing of the business continuation plan. Perform various application software installations, configuration changes and configure plug-in software. Monitors system performance and capacity. Communicate changes/upgrades to all customers. Follow change and problem management policies. Provide on-call support after hours and on weekends on a rotational basis. Troubleshoots problems and takes appropriate corrective action and or interacts with the development team, other Technology teams or external vendors in performing complex testing, support and troubleshooting functions. Review and planning with counterparts in US/and International tech-teams of all vulnerability remediation, infrastructure and tech refresh initiatives for safety and soundness. Change and Defect management through Remedy and JIRA. Status and Metrics reporting. Research of technical game plans for software and configuration updates in compliance with quarterly middleware patching, monthly OS and regulatory updates. Facilitate planning and strategy meetings for infrastructure initiatives, and host implementation walkthroughs and conference calls. Identify and assess risk and remediation plans. Coordinate risk remediation with Subject Matter Experts. Monitor and track remediation.Required Qualifications

6+ years of systems support analysis experience3+ years of technical troubleshooting experience2+ years of Linux experience5+ years of Oracle experience1+ year of batch processing support and troubleshooting experience

Desired Qualifications

Experience supporting an enterprise-level environmentAbility to interact effectively at varying levels of the business and technical organizations; including managementStrong team or technical leadership experienceExcellent verbal, written, and interpersonal communication skills3+ years of patch management experienceKnowledge and understanding of Perl or ShellKnowledge and understanding of AppDynamicsAdvanced scripting skills specifically around automation, log rotation, data collection, error collection and alerting2+ years of credit card industry experienceKnowledge and understanding of credit card processes and systemsKnowledge and understanding of data security: firewalls and perimeter securityGood verbal, written, and interpersonal communication skills

Other Desired Qualifications

Knowledge and understanding of Commercial Card, MasterCard, or Visa products

Job Expectations

Ability to work outside of regular business hours

Street Address

AZ-Tempe: 1300 W Alameda Dr - Tempe, AZNC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NCCA-San Leandro: 794 Davis St - San Leandro, CA


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Posted: 2020-02-08 Expires: 2020-03-09

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Systems Support Analyst 5

Wells Fargo
Charlotte, NC 28202

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