26 days old

Systems Support Analyst 4

Winston-Salem, NC
  • Job Code
Job Description

The Data Transmission Services Implementations team within the Enterprise Technology Infrastructure group (ETI) provides external file transmission capabilities and services to all business units across the Wells Fargo enterprise using the corporate approved tools. We are seeking a senior Systems Support Analyst to join the DTS Implementation support team to provide platform and testing support to the Wells Fargo Enterprise and end-user community. Ideal candidate will be an individual who takes ownership of a process and accountability for its day to day activities, is able to work independently or as part of a team.
This positions responsibilities will include:

Implement NEW Transmissions between Wells Fargo internal applications and External customers using AXST or C:E.
Manage the Implementation process regarding updating work logs, conference calls and email correspondences.
Primary daily support of the Axway Secure Transport and Connect: Enterprise systems.
Analyze an troubleshoot issue and the resolution of moderately complex technical issues
Acts as an escalation point for junior staff for troubleshooting of issues and/or production, application or system problems.
Coordinates resolution with users, vendors and internal groups.
Assures quality, security and compliance requirements are met for supported area
Batch processing support to include ad-hoc requests
Create and maintain processes/procedures in a centralize repository.
Partner with It Leadership staff and management on maintaining goals and reviews with DTSI staff.
Can support Team Leaders with making decisions if needed.

Work schedule will be Monday-Friday 8:00 am - 5:00 pm

Required Qualifications

  • 5+ years of systems support analysis experience
  • 5+ years of secure file transmission protocols experience
  • 4 + years of experience with configuration, management, and troubleshooting Connect:Direct application and Secure+
  • 5+ years of file transfer methodology experience
  • 5+ years of Remedy/PAC2000 experience

Desired Qualifications

  • 5+ years of Remedy experience
  • 5+ years of information technology experience
  • A BS/BA degree or higher in information technology
  • Customer service focus with the ability to listen to customer needs and recommend solutions
  • Ability to dissect technical problems, analyze data, and recommend potential solutions
  • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

Other Desired Qualifications
  • 5+ year of experience with Connect: Enterprise
  • 1+ year of experience with Axway Secure Transport
  • Proficient with Technical communication skills
  • Self Sufficient regarding the entire Implementation Process

Job Expectations

  • Ability to work weekends and holidays as needed or scheduled


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



  • Legal

Featured Jobs

Career News

Share this job:

Systems Support Analyst 4

Wells Fargo
Winston-Salem, NC

Share this job

Systems Support Analyst 4

Wells Fargo
Winston-Salem, NC

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast