15 days old

Systems Support Analyst 4

West Des Moines, IA 50265
  • Job Code
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargos more than 70 million global customers.

The Wells Fargo Consumer Lending Technology Application Platform Management Systems is looking for a highly motivated individual who is eager to learn about Wells Fargo Servicing Technology and passionate about providing support to our line of business and technology partners while working in a fast paced Operations and Production Support (OPS) team.

This position will provide Tier 1 and 2 support within the APMS Servicing Support team for the Servicing-Default and Vendor applications.

Each day in our support organization is different and vary day by day but tasks include: Provides support for basic to complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services; uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems; evaluates service level agreement criteria and identifies gaps in current technology process; participates in migrations from development to production, upgrades, installations and/or configurations; may write queries to extract data and validates data loads; completes project sizing; updates/writes documentation and procedures and assists with related training; troubleshoots network, hardware and software issues using general guidelines, templates or direction from others; participates in writing test scripts; maintains change or issue logs; analyzes performance trends and recommends process improvements; understands quality, security and compliance requirements for supported areas and reviews changes for risk to production systems; may participate in testing and updating the business continuation plan.

-Production support environment can be fast paced and priorities often shift based on the day.
- Ideal candidate should be able to prioritize their standard work load along with unexpected production issues that need to be addressed urgently and can occur any hour of the day.
- Ideal candidate will be expected to work with various levels of management in technology and the business to clearly communicate incident status as needed.
- Supporting new and existing servicing applications
- Performing and default
- Using PAC 2000 as a system of record

This position can be based at the Wells Fargo site location in Des Moines, IA.This position isNOT ELIGIBLEfor relocation assistance. Prospective candidates should reside in and/or around the target site of or Des Moines, IA. locations or be able to commute to either of these site for employment.

This is a full time opportunity with a competitive compensation package, a comprehensive benefits package including a generous PTO program and many other benefits. For additional benefit information visithttps://www.wellsfargo.com/about/careers/benefits/.

Required Qualifications

5+ years of systems support analysis experience4+ years of application production support experience4+ years of experience working with Relationship Database Management Systems (RDBMS) such as SQL Server, Oracle or MySQL

Desired Qualifications

Knowledge and understanding of Business Continuity Plan (BCP) and disaster recovery procedures/solutionsOutstanding problem solving and analytical skills with ability to turn findings into strategic imperatives1+ year of Autosys experience1+ year of PAC2000 experience4+ years of project management experienceExperience writing and editing internal communications and training-related materials in a corporate environment or financial institutionExcellent verbal, written, and interpersonal communication skillsStrong root cause analysis skillsExperience facilitating meetings with team members in various remote locationsExperience creating reports in response to management, audit, or regulatory requirements Knowledge and understanding of metrics based analysis: reporting and trend analysisExperience developing partnerships and collaborating with other business and functional areasAbility to execute in a fast paced, high demand, environment while balancing multiple prioritiesAbility to take initiative and work independently with minimal supervision in a structured environmentKnowledge and understanding of SDLC (System Development Life Cycle)Strong time management skills and ability to meet deadlinesExperience researching, developing, writing, and editing operational procedures and documentsAdvanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skillsAdvanced Microsoft Visio skills

Other Desired Qualifications 3+ years of experience with Windows server operating systems 3+ years of Unix administration experience Previous work on Consumer Lending applications Understanding of Cloud architecture and components.Job Expectations

Flexibility to work in a 24/7 environmentAbility to work on call as assignedAbility to work nights, weekends, and/or holidays as needed or scheduled

Street Address

IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Posted: 2020-03-17 Expires: 2020-04-23

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Systems Support Analyst 4

Wells Fargo
West Des Moines, IA 50265

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