14 days old

Systems Support Analyst 4

New York, NY
  • Job Code
Job Description

This is a position for a Trading Floor System Support Analyst 4 within the Voice Management & Support Specialized (VMS-S) organization. This candidate will provide technical support services and issues resolution to our business partners. This individual must be self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities; Proven ability to be flexible and work hard, both independently and in a team environment, in a high pressure on-call environment with changing priorities. A results oriented individual who thrives working in a fast paced environment.

This positions responsibilities will include:
End-to-end support of Trading floor infrastructure
Uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems
Assist in migrations, installations and/or configurations as needed
Interacts effectively with line of business partners, system architects from related IT disciplines, and peer architects/engineers to develop/enhance team documentation
Participates in testing the business continuity plan as needed
Collaborate with peers to create and maintain end-user install, user, reference and specification guides
Assist in developing production standards and/or make recommendations for improvements in overall production to the trading floor network infrastructure
Support trading floor networks between local and remote customer sites
Video / audio conference setup and support. Assist with support for video / audio conferencing problems as needed
Perform pre-trading daily health checks
Ability to work varying shifts
Excellent with Incident and Problem management along with RCA
Utilize Trouble ticket systems (Remedy/PAC2K) to record all work
Participate and/or complete production changes in the environment, normally outside of standard business hours, following established enterprise change procedures, with focus on minimizing risk and impact to the existing production environment
SME pertaining to Unify (turret) infrastructure
SME pertaining to Cisco CUCM
Mentor team
Perform Unify (turret) and Cisco (VOIP) training classes
Lead EACO troubleshooting calls
Analyze/audit infrastructure

Work schedule will be Monday-Friday 9:00 am - 6:00 pm (may vary)

Required Qualifications

  • 5+ years of systems support analysis experience
  • 5+ years of VoIP experience
  • 5+ years of experience with network management tools and protocols
  • 5 + years of Networking experience
  • 5 + years of experience with Session Initiation Protocol (SIP), Realtime Transport Protocol (RTP), G.711 and G.729 codecs, Dual Tone Multi-Frequency (DTMF), or H. 323/H.324, H.264/H.265
  • 5 + years of experience with end-to-end design and delivery oversight for Trader Voice network infrastructure
  • 5 + years of experience troubleshooting environments across the entire architecture (i.e. applications to infrastructure)

Desired Qualifications

  • IT Infrastructure Library Certification (ITIL)
  • 3+ years of PAC2000 experience
  • 5 + years of experience in the installation, relocation, testing, maintenance and advance design of operating systems for telecommunications or network solutions such as voice, video or data

Other Desired Qualifications

3+ Years of turret platform experience in a trading floor environment
Cisco VOIP and Turret experience highly desired
Ability to work, evenings, holidays, weekends as necessary
Ability to work on-call rotation

Job Expectations

  • Ability to travel domestically
  • Work schedule changes from Monday-Friday 8:00 am - 5:00 pm to Monday-Friday 9:00 am - 6:00 pm during Daylight Savings Time for the rest of the USA, from October through March


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



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Systems Support Analyst 4

Wells Fargo
New York, NY

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Systems Support Analyst 4

Wells Fargo
New York, NY

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