9 days old

Systems Support Analyst 4- DataPower

San Francisco, CA 94102
  • Job Code
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargos more than 70 million global customers.

Provide support for highly complex technical issues and initiatives related to large-scale applications and infrastructure for Wholesale International. In this job you will use/create diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems; manage availability and performance of these systems to meet service level criteria, identifies gaps in current technology process and recommend changes to assure SLAs can be supported; perform migrations from development to production, technical validation of system & security patching and upgrades, code installations and/or configurations; may evaluate or review queries to extract or fix data, update and maintain documentation and procedures; troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups; writes/designs test scripts; creates change or issue logs; analyze performance trends and recommend process improvements; assess changes for risk to production systems and assure quality, security and compliance requirements are met. Tests the business continuation plan and provide input for updates to keep current; and may coordinate project resources and provide guidance to less experienced analysts.

Daily support and troubleshooting of application issues such as:

Daily interactions with the business. Troubleshooting Linux Systems, MQ and DataPower flows. Communications of impact to leadership during incident or outages. Execution of key production releases and validation. Setting up, tuning and actively watching/reacting to alerts from the platforms monitoring systems. Engaging with users and system partners on reported issues through enterprise conference lines, chat and emails Identifying inefficient support tasks and implementing alternative methods. Working closely with key members of the development team on performance analysis of transactions. The person must be self-motivated, and responsible for independently handling client/business expectation; address any queries and concerns raised by stakeholders. Out of hours/weekend coverage is involved, which is handled by the team in rotation.

Essentials Skills and Qualifications:

Experience with IBM WebSphere DataPower. Strong and technical understanding of Python. Strong and technical understanding of MQ Series. Background in java programming is a plus. Experienced on high availability systems and Business Continuity Process in enterprise class data centers. Good troubleshooting and problem solving skills. Ability to forge strong relationships with key stake holders across both the Business and IT orgs. Ability to identify repetitive tasks or failures and improve the process by reducing repetitive items.

Desired Skills and Qualifications:

Strong communication skills, with the ability to communicate with both external and internal end users Ability to prioritize and manage personal workload and as part of larger teams Familiarity of financial products and applications.

Required Qualifications

5+ years of systems support analysis experience1+ year of systems vulnerability management experience5+ years of application production support experience3+ years of DataPower experience

Other Desired Qualifications Confluence HP Operations Orchestrator Pac2000 SPLUNK AppDynamics JIRA Venafi UDeploy DataPower AutoSys NDM Excellent communication skills, written and verbal Experience with on-call and follow-the-sun model of support Familiarity with high availability systems Experience working in Wells Fargo or other large financial institutionsSalary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.NC-Charlotte: Min: $71,000 Mid: $100,000


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Posted: 2020-02-11 Expires: 2020-03-12

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Systems Support Analyst 4- DataPower

Wells Fargo
San Francisco, CA 94102

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