1+ months

Systems Support Analyst-4

Charlotte, NC 28202
  • Job Code
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargos more than 70 million global customers.

The Platform Management Application Availability organization within Enterprise Functions Technology (EFT) is seeking an experienced Systems Support Analyst to join the Enterprise Risk and Finance team aligned to Treasury systems. Core responsibilities will focus on incident and problem management, security and vulnerability management, configuration management, and overall technology health of all application and infrastructure environments within the portfolio.

Responsibilities include:

Troubleshooting software issues and the resolution of complex technical issues.

Analyze and troubleshoot various database performance issues.

Acts as an escalation point for junior staff for troubleshooting of issues, application or system problems for various front-end applications, upstream and downstream applications and business partners.

Coordinates resolution with users, vendors and internal service groups.

Assures quality, security and compliance requirements are met for supported area and oversees updating and testing of the business continuation plan.

Batch processing support to include ad-hoc requests.

Development and documentation of new and existing operational procedures.

Author end-user communications for system outages.

Ideal candidate will be an individual who takes ownership of a process and accountability for its day to day activities, is able to work independently or as part of a team

Required Qualifications

5+ years of systems support analysis experience5+ years of application production support experience5 + years of experience troubleshooting environments across the entire architecture (i.e. applications to infrastructure)3+ years of Red Hat Linux or UNIX experience3+ years of SQL experience2+ years of Oracle Financial Services Analytical Applications (OFSAA) experience1+ years of Unix Bash shell scripting experience

Desired Qualifications

A BS/BA degree or higher in science or technologyAbility to interact with all levels of an organizationExperience interacting with Senior technology leadersExcellent verbal, written, and interpersonal communication skillsAbility to identify and manage complex issues and negotiate solutions within a geographically dispersed organizationOutstanding problem solving and decision making skillsAbility to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environmentAbility to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important2+ years of Erwin experience2+ years of OBIEE (Oracle Business Intelligence Enterprise Edition) experienceHyperion Essbase experience

Job Expectations

Ability to work outside of regular business hours

Street Address

NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Posted: 2020-04-14 Expires: 2020-06-12

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Systems Support Analyst-4

Wells Fargo
Charlotte, NC 28202

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