7 days old

Systems Support Analyst 4

Charlotte, NC 28202
  • Job Code
    5541562-1
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we have one goal: to satisfy our customers financial needs and help them achieve their dreams. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology offers technology solutions and services that exceed Wells Fargo customers expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.

Provides technical systems support within a technology organization. Duties are varied and may include one or more of the following: provides support for highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services; uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems; evaluates service level agreement criteria, identifies gaps in current technology process and recommends changes to assure SLAs can be supported; performs migrations from development to production, upgrades, installations and/or configurations; may evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported; completes project sizing; updates/writes documentation and procedures and provides related training; troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups; writes/designs test scripts; creates change or issue logs; analyzes performance trends and recommends process improvements; assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas; updates, creates and tests the business continuation plan; may coordinate project resources and provide guidance to less experienced analysts.

Required Qualifications

5+ years of systems support analysis experience

Desired Qualifications

Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills1+ year of Microsoft Windows 2012-16 Server support experience2+ years of IIS experienceKnowledge and understanding of AppDynamics1+ year of Splunk experienceKnowledge and understanding of the Splunk Common Information Model and applying data feeds directly and indirectly5 + years of experience with computer programs including, but not limited to, Microsoft Excel, VBA (Visual Basic for Applications), Cognos or TableauAdvanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skillsExperience customizing Splunk Dashboards via the XML source

Job Expectations

Ability to work additional hours as neededAbility to work on call as assigned

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Advertisement
Posted: 2020-03-24 Expires: 2020-04-23

Featured Jobs

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Systems Support Analyst 4

Wells Fargo
Charlotte, NC 28202

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast