29 days old

Systems Support Analyst 4

Chandler, AZ
  • Job Code
Job Description

Wells Fargo Wholesale Banking Technology is seeking a Systems Support Analyst who will be a senior level production support subject matter expert in the ECS Production Support team. The ECS Payment Manager and suite of payments applications is responsible for processing domestic and international payments supporting multiple payment types and accompanying remittance information.

This Support Analyst will provide technical support for highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or technical products and services. Candidate will act as an internal consultant regarding use of tools and process re-engineering to improve delivery, support and governance process execution. In addition, the selected candidate will evaluate service level agreement criteria, identify gaps in current technology processes and recommend changes to assure SLAs can be supported and perform migrations from lower environments to production.

Additional responsibilities may include:

  • Evaluate or review queries to extract data, or perform limited programming to fine tune systems supported.
  • Complete project sizings as required
  • Update and or author documentation and procedures.
  • Troubleshoot network, hardware, and software issues while coordinating resolution with users, vendors and internal service groups.
  • Write and design test scripts.
  • Create change or issue logs as well as analyze performance trends and recommend process improvements.
  • Assess changes for risk to production systems and assures quality, security, and compliance requirements are met for supported areas.
  • Update, create and test the business continuation plan.
  • Coordinate project resources and provide guidance to less experienced analysts.
  • Coordination and relationship building with Technical Business and EGS partners.

Required Qualifications

  • 5+ years of systems support analysis experience

Other Desired Qualifications
  • 5+ years of application production support experience
  • Demonstrated experience with webMethods 9.x (Integration, Messaging and BPM), WebLogic 12.2.x, Oracle 11g,
  • Previous experience supporting Java production environment on a Linux/Unix platform
  • 3+ years of advanced scripting experience using Unix Shell Scripting, Perl, Python, Java, or PL-SQL
  • Coordination and relationship building with business and technology partners (onshore and offshore)
  • Excellent technical, communication skills and a good team player
  • Draft and enhance technical game plans for major implementations
  • Improve system supportability (build tools and capabilities within the team) of apps and systems
  • Primarily focused on application administration with a sound knowledge/understanding of Development on webMethods and WebLogic technologies
  • Understanding of BOKS security and basic PII compliance requirements is preferred


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



  • Engineering
  • Legal
  • Retail / Wholesale

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Systems Support Analyst 4

Wells Fargo
Chandler, AZ

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Wells Fargo
Chandler, AZ

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