4 days old

Systems Support Analyst 3

Menomonee Falls, WI 53051
  • Job Code
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Provides technical systems support within a technology organization. Duties are varied and may include one or more of the following:
provides support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services; uses diagnostic and other tools to
maintain, troubleshoot and restore service or data to systems; evaluates service level agreement criteria and identifies gaps in current technology process; participates in migrations from development
to production, upgrades, installations and/or configurations; may write queries to extract data and validates data loads; completes project sizing; updates/writes documentation and procedures and
assists with related training; troubleshoots network, hardware and software issues using general guidelines, templates or direction from others; participates in writing test scripts; maintains change or
issue logs; analyzes performance trends and recommends process improvements; understands quality, security and compliance requirements for supported areas and reviews changes for risk to
production systems; participates in testing and updating the business continuation plan.

Position is part of a 24/7 Enterprise Technology Service Desk team (WFAM Tech Service Desk) that is aligned and services the Wells Fargo Asset Management business systems. The team is considered the first line of support for over 180 systems.

Monitor, troubleshoot and respond to application and batch cycle alerts and user reported incident according to WIKI application support and architectural reference material to ensure the highest possible availability to our business partners and customers. Conduct first level triage of application or batch cycle incidents to restore service as quickly as possible.

As part of change releases, maintain and enhance support documentation to include incident reference material and service fulfillment procedural documentation.

In partnership with the Enterprise Availability Coordination Office, coordinate any incident restoration needing escalation to the application developers and/or infrastructure engineers as well as track the time line and details of the event that occurred during the incident.

Participate in application life cycle development projects to ensure applications and their related infrastructure (servers, databases) have proper monitoring, incident and batchprocessing procedures, and training in place to meet production readiness standards.

Provide application developers a central point of contact to track and initiate requests to engage enterprise teams for services.

Review, certify and execute business continuity process (BCP) recovery simulations to ensure preparedness for an actual disaster event.

Review documentation for accuracy and make necessary adjustments to ensure team has the most accurate, efficient procedures in place to provide rapid response to incidents or requests. Review team work logs and produce metrics to ensure team members are following documented procedures, recommend improvements, and track to ensure compliance.
Complete application deployment and release procedures.

Execute business process procedures (technical too complex for an end-user, or limitations of the system)

Execute Post Inbound Change automated (UFT) and manual application test scripts. Provide User Acceptance and Production parallel testing assistance.

Complete batch job execution and minor maintenance request

Complete miscellaneous service requests

Mentor less-experienced members on correct procedures.

May also assist with:
Provide training related to the documentation and technology changes impacting the Service Desk.
Schedule reoccurring Service Desk tasks, e.g. software (JAVA) upgrades, weekly application patching validations, Service Account password resets
Review and approve infrastructure change requests to mitigate risk for broad business application impact.
Manage, track, and request application availability monitoring.
Maintain Application Batch SLAs and checkpoints.
Coordinate BCP Service Desk recovery procedures (RST) reviews.

Required Qualifications

3+ years of systems support analysis experience2+ years of technical troubleshooting experience2 + years of experience working with vendor software, technologies and tools that are enterprise solutions2+ years of experience with SAS or SQL, or other data management, reporting and query tools2+ years of Autosys experience

Desired Qualifications

2+ years of ServiceNow experience2+ years of JIRA experience2+ years of SharePoint and Wikis experienceIT Infrastructure Library Certification (ITIL)Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, and Project) skills

Other Desired Qualifications

Strong customer, communication and interpersonal skills - verbal and written.
Basic troubleshooting of servers with either Unix and Windows Operating Systems and batch processing
Understanding of and basic experience with VMWare
Understanding of and basic experience troubleshooting Middleware/Weblogic issues
Experience with Autosys Batch Processing and simple maintenance tasks
Exposure to classic ASP, Windows batch or UNIX shell scripting.

Job Expectations

Flexibility to work different shiftsAbility to work outside of regular business hours

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.WI-Menomonee Falls: Min: $62,500 Mid: $88,000

Street Address

WI-Menomonee Falls: 100 Heritage Reserve - Menomonee Falls, WI


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Posted: 2020-06-30 Expires: 2020-07-30

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Systems Support Analyst 3

Wells Fargo
Menomonee Falls, WI 53051

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