10 days old

Systems Support Analyst 3

Flagstaff, AZ 86004
  • Job Code
Job Description

TMT/Governance has established as a centralized governance team designed to develop, implement, and operate compliance activities in alignment with the Service Asset & Configuration Management (SACM) program. This candidate will be responsible for remediation, and reporting of Personal Computing Configuration Drift at the Asset, Asset Class, and other aggregate levels across the Wells Fargo Enterprise. This role has been established as part of the Safety and Soundness initiative.

As part of the new Drift Governance team, you will be the primary contact responsible to identify, control, record, report, audit, and verify service assets and configuration items, including versions, baselines, constituent components, their attributes, and relationships. You will account for, manage, and protect the integrity of service assets and configuration items (and, where appropriate, those of its customers) through the service lifecycle by ensuring that only authorized components are used and only authorized changes are made. You will perform data analysis on non-compliant devices, participate in critical mitigation activities, and ensure the appropriate baseline configuration and drift management standards and controls remain compliant to policy needs.

This candidate will partner with technical resources, and engineering teams, and participate in discussions with internal service providers and support organizations across EIT as well as with the various Lines of Businesses (LOBs) throughout the organization to understand business requirements and develop creative and bullet proof solutions to meet those requirements. The successful candidate will be involved in multiple, complex and time-critical projects, and will interact daily with individuals at all levels of the organization, and must possess exceptional written and verbal communication skills.

Required Qualifications

  • 3+ years of systems support analysis experience
  • 3+ years of Remedy experience
  • 3 + years of PowerShell scripting experience

Desired Qualifications

  • Excellent verbal, written, and interpersonal communication skills

Other Desired Qualifications
  • 3+ years technical technology infrastructure and Windows systems administration experience
  • Proficiency with Wells Fargo Remedy Asset Management (PAC2000) and WANDA
  • Strong technology enterprise experience which includes a proven ability to work on complex problems where analysis of situations or data requires evaluation of various factors
  • Knowledge and understanding of technical infrastructure environment
  • Knowledge of automation and languages including PowerShell, WMI, SQL, Visual Basic, etc
  • Proven ability to work independently and function effectively under pressure and aggressive deadlines
  • Prior background and industry experience in financial services, financial technology systems and services
  • Experience creating Excel pivot tables and/or performing data analysis
  • Knowledge of Wells Fargo Information Security policies and procedures
  • Knowledge of Macintosh OS in a corporate environment


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



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Systems Support Analyst 3

Wells Fargo
Flagstaff, AZ 86004

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Systems Support Analyst 3

Wells Fargo
Flagstaff, AZ

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