8 days old
2018-07-112018-08-08

Systems Engineering Manager

Detroit, MI 48265
  • Job Code
    628312
  • Payrate
    $45 To $55
job summary:

Position Overview:

We're seeking a Systems Engineering Manager to provide leadership, coordination and oversight for continuous improvement initiatives in IT Service Management function, using ServiceNow.

 
location: Detroit, Michigan
job type: Contract
salary: $45 - 55 per hour
work hours: 9 to 5
education: Associates
 
responsibilities:

Job Description/Responsibilities:

Work with the Director, Solution Architecture, and stakeholders to produce ServiceNow enhancement releases

Understand customer objectives, develop alternatives, and design solutions

Contribute to determination of the delivery approach in collaboration with customers to achieve objectives

Maintain expectations of all stakeholders throughout the solution lifecycle, through effective communication and demonstrations as solutions progress

Coordinate the efforts of multiple developers and customers to manage the full solution lifecycle

Ensure quality practices are maintained by the team and contribute to development and evolution of the knowledge base

 
qualifications:

Qualifications:

5-10 years as an IT professional in an enterprise with multiple customer business units, and increasing levels of responsibility in a variety of roles

Proven track record of customer satisfaction and delivery success

Well-versed in driving continuous improvement for ITIL-based Service Management/Operations Management organizations

Comprehensive practical experience in ServiceNow configuration, enhancement, and application development

Extensive skills in data acquisition and integration, including SOAP and REST

Proficient in JavaScript, HTML, CSS and passionate about creating an outstanding user experience

Successfully implemented domain separation and complex security models

Strong data analytics abilities to support performance measurement and decision making

 
skills: Past management responsibility to deliver enhancements for enterprise COTS/Saas platform(s)

Early roles should include systems engineer and/or developer for enterprise application(s)


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Detroit, MI 48265

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