12 days old

Systems Engineer Sr

Alpharetta, GA 30005
  • Job Code
  • Payrate
    $52 To $60

This position is an exciting multi-faceted opportunity for candidates who are highly motivated to succeed, fast learners and passionate about solving problems. Successful candidates must possess effective communication skills, the ability to perform structured qualitative and quantitative analysis and have the ability to resolve complex business problems.

The ideal candidate must have a background in operations support.

The person in this role will have responsibility for managing a 24x7x365 support matrixed team responsible for the governance of operational controls, incident response/management, and process improvements.

The leader will ensure adherence to SLAs for application response and availability across a broad spectrum of customers.

The role will also interface with internal business representatives including security, application technologists, and enterprise infrastructure team/project managers.

Position Requirements:

  • Bachelor's degree in Information Systems, Computer Science or related field
  • 10+ years' experience in operations support role
  • 10+ years' experience working in Unix environment
  • Working knowledge of change, incident and problem management process based in ITIL fundamentals
  • Experience with diagnostics tools used for enterprise monitoring to identify root cause including AppDynamics, Data Dog, NimSoft, Apica, Log Aggregators
  • Experience supporting a SaaS environment a plus
  • Experience with understanding Network and routing protocols
  • Experience with high volume, complex production environments in single/multi-tenant setup
  • Operations exposure:
  • deployment configuration, sustainability, scaling patterns, load balancing, performance tuning, SLA management, integration with enterprise systems
  • Knowledge of relational database systems, including SQL, performance, transaction management, configuration, and physical layout of database systems, Oracle Preferred
  • Ability to leverage/manage offshore support model
  • Ability to identify and implement process efficiencies
  • Ability to prioritize critical issues and place into business context
  • Creativity in problem solving and analysis, particularly in resolving application technical issues
  • Excellent verbal and written communication skills

Preferred Skills:

  • Experience in managing compliance with PCI Data Security Standards
  • Experience with web-based application development and industry trends
  • Knowledge of credit and collections business functions
  • Experience with Release Management
  • Experience supporting a MicroServices environment in an operational capacity
  • Experience using the following tools: Service Now for incident/change management, Jira for service request/project management

Nice To Have:

  • Knowledge of financial services or credit industry desired.
  • Testing background a plus


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Systems Engineer Sr

Randstad Technologies
Alpharetta, GA 30005

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Randstad Technologies
Alpharetta, GA

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