4 days old
2018-07-122018-08-09

Systems Engineer

Redwood City, CA 94065
  • Job Code
    632709
  • Payrate
    $43 To $46
job summary:

We are looking for a strong Service Reliability Operator (SRO) who will help ensure the availability of our Cloud services 24x7x365. The SRO will have a pulse on the companies SaaS services at all times and be directly accountable for the troubleshooting and resolution of service issues while continuously working with engineering partners to improve telemetry and automation. Your goal is to improve availability by reducing time to mitigate, ensure we are measuring the right things, and automating tasks that impact development velocity, availability or productivity.

 
location: Redwood City, California
job type: Contract
salary: $43 - 46 per hour
work hours: 8 to 5
education: Bachelors
 
responsibilities:

- Perform proactive service checks and monitor/triage incoming system/application alerts, E-mails and phone calls to ensure appropriate priority and response.

- Triage and troubleshoot service impacting events from multiple signals including phone, E-mail, service telemetry and alerting.

- Communicate with professionalism and precision to internal and external customers during high priority situations.

- Identify and work with engineering to implement opportunities for automation, signal noise reduction, recurring issues and other actions to reduce time to mitigate service impacting events and increase the productivity of cloud operations and development resources.

- Manage the coordination, documentation and tracking of critical incidents ensuring rapid and complete issue resolution and appropriate closed loop to customers and other key stakeholders.

- Work upstream with Service Operations and Development to develop and maintain standard operator procedures and troubleshooting guides that improve time to mitigate.

 
qualifications:

- Able to work as part of a shift in a 24x7x365 operations team. Must be willing to work non-standard work shift (though primary shift is daytime) including evenings, holidays and weekends.

- College diploma or university degree in the field of computer science or equivalent or 5+ years equivalent work experience in infrastructure, systems, engineering or development environment.

- Excellence in verbal and written communication. Ability to communicate with all levels during critical events.

- Strong Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks.

- Demonstrable experience in one or more scripting/programming languages: Powershell, Python, Perl, PHP, etc.

 
skills: - Expert skills in all aspects of incident management (Incident Commander, Scribe, Troubleshooter, etc)

- Experience installing, configuring, and maintaining Linux, Linux services, and Linux networking.

- Configuration and maintenance of applications such as Apache, Memcached, Squid, MySQL, NFS, DHCP, NTP, SSH, DNS, and SNMP.

- Knowledge of JIRA, Confluence, Oracle Cx a plus.

- Good interpersonal skills with ability to present ideas in business-friendly and user-friendly language. Team oriented.

- Highly self motivated and directed with keen attention to detail.

- Proven analytical and problem-solving skills with strong customer service orientation.

- Ability to effectively prioritize and execute tasks in a high-pressure environment.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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Systems Engineer

Randstad Technologies
Redwood City, CA 94065

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Randstad Technologies
Redwood City, CA
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