12 days old

Systems Engineer

Addison, TX 75001
  • Job Code
    581317
  • Payrate
    $50 To $60

Our client is looking for a Systems Engineer for a 2+ month project in Addison, TX.


Job Functions:


- Plan, design, implement, and provide ongoing support of Telecom solutions (Avaya, Cisco, or cloud) of high complexity to fulfill business needs for performance and cost benefits


- Build and maintain relationships with internal IT partners as well as provide high level of technical consultancy to internal customer/business units


- Provide 3rd level technical support to departments and technical teams to resolve telecom issues and to support the implementation of new solutions


- Provide recommendations to management team to increase effectiveness of organization and technology solutions.


- Mentors staff in their assigned duties in order to achieve highest standard of excellence in the department.


Qualifications:


Education:


- Degree in Computer Science or a related field preferred.


Relevant Work Experience:


- Minimum of 8 years' experience in Telecom solutions including maintenance and implementation of Avaya and/or Cisco systems.


- 7 to 10 years' experience working with Avaya voice systems including Communications Manager (CM) based systems, IP Office, Aura System Manager and Session Manager; configuring and implementing Cisco VoIP Applications, including Communications Manager, Unity, UCCE/UCCX and Cisco; routing and switching related services in support of voice services including Voice VLANs, DHCP scopes, Quality of Service (QOS), ACLs and dynamic routing.


- 3+ years of experience with Cisco Unified Border Element (CUBE) or comparable Session Border Controllers (SBC)


- 2+ years of experience with all aspects of high availability fault tolerant architectures


- 5+ years with, IVR, CTI, speech recognition, call center workforce management, quality monitoring, skills based routing, site/location based routing methodologies related to contact center applications are preferred


- Experience with VoiceXML, Nuance, SpeechWorks, or ScanSoft speech application design and/or development experience preferred


- Experience developing technical diagrams with tools such as Microsoft Visio


Knowledge, Skills & Abilities:


- Strong people skills and the ability to be resourceful, as well as to make concise, independent and defensible decisions in often high-pressure situations.


- Assumes responsibility and accountability for successfully completing assignments; tasks and commitments; setting high standards of performance for self and others


- Strong organizational skills which allow simultaneous completion of tasks and duties while maintaining the ability to coach junior level team members


- Proven ability to effectively communicate complex information both verbally and in writing. Facilitation and presentation skills required.

Categories

  • Information Technology

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Systems Engineer

Randstad Technologies
Addison, TX 75001

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Systems Engineer

Randstad Technologies
Addison, TX
US

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