18 days old
2017-11-032017-12-01

Systems Analyst

San Bruno, CA 94066
  • Job Code
    581992
  • Payrate
    $61 To $65

The Enterprise Tools team provides a common platform for internal eCommerce project teams to collaborate, tools for executive decision-making, and a common place to share information and interact.


Our team is looking for an application support analyst to assist users of the following applications: JIRA, Confluence, Sharepoint, and Slack. Users include product managers, software engineers, QA engineers, project managers, and marketing and business users working together on agile teams to build and support the Walmart eCommerce sites.


Responsibilities include:


- 1st level support for user questions and requests for assistance with JIRA, Confluence, Sharepoint, and Slack. Requests include access, permissions, answering how-to questions, setting up new teams, and how to write queries and dashboards.


- Management of team support ticket queue and SLA tracking


- Onboarding new teams: creating JIRA projects, Confluence spaces, Sharepoint team sites


- Creation and maintenance of how-to information for users


- Configuration of permissions, fields/workflows/screens, templates


* Application testing of plugins and upgrades


* Coordination of UAT with users for plugins/upgrades


Minimum Qualifications


Bachelor's degree in Computer Science, Information Technology, or related Additional Preferred Qualifications


- 5 years application support experience


- JIRA, Confluence, and/or Sharepoint from a user perspective, or other web applications with ability to learn our applications quickly


- Knowledge of software development lifecycle or agile product development


- Excellent communication skills (written and verbal)


* Basic SQL queries (Oracle or SQL Server)


* Working knowledge of Linux and Windows


* Ability to analyze and monitor application / server logs

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Systems Analyst

Randstad Technologies
San Bruno, CA 94066

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Systems Analyst

Randstad Technologies
San Bruno, CA
US

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