4 days old

Systems Analyst

Pennington, NJ 08534
  • Job Code

Looking for a Systems Analyst with an expertise in Workforce Optimization, including areas such as call recording, interaction analytics, workforce management and coaching and performance tools.

Long-term opportunity local to Mercer County, NJ.

Please reach out to [email protected] for more details and immediate interviews for the right candidate.

WorkForce Optimization Systems Analyst

  • Partners with LOB to define the business problem/opportunity and solution objective for a given project effort
  • Subject Matter expert on the functionality and the logic behind the design decisions
  • Principal contact through which requirements flow between business and tech and responsible for ensuring those requirements are delivered
  • Drives out the detailed business requirements for the solution
  • Identifies external service providers/interfaces needed on a project
  • Ensures traceability of the software requirements to the business requirements throughout the project life cycle
  • Partners with architecture and tech solution owner to ensure project efforts are aligned to enterprise standards and tech strategy
  • Designs a solution that can be leveraged by other platforms/LOBs
  • Ensure alignment with the WFOS(Workforce Optimization Software) strategy
  • Functional owner and SME for the tech platform/applications
  • Documents the system requirements in the HLD/LLD- ensuring the requirements are comprehensive, clear, actionable and testable, collaborating with architecture and dev. The design may include assumptions/constraints, business rules, external interfaces, data attributes, data mappings, ...
  • Provides support to developers/engineers to ensure requirements are understood
  • Works with the business during the design/development phase as the first point of contact to identify changes to requirements, then works with the PM to invoke a change control
  • Provides support to UAT and SIT testers to clarify requirements and determine whether a defect is a new requirement, or truly a defect
  • Provides the Impact Assessment Document for proposed projects
  • Provides estimates for systems analysis work
  • Engages with dev/engineering team to review and analyze production issues to determine root cause
  • Required to participate at all requirements reviews, HLD reviews, test script reviews
  • Required to sign off on the BRD, Test Plan and Test Scripts


Candidate must know the Workforce Optimization Space including:

  • Call Recording,
  • Interaction Analytics,
  • Workforce Management,
  • Robotics Automation,
  • Coaching and Performance Tools


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Systems Analyst

Randstad Technologies
Pennington, NJ 08534

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Pennington, NJ

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