10 days old
2017-11-142017-12-12

Systems Administrator w/ vFire in Weston

Weston, MA 02493
  • Job Code
    587659
  • Payrate
    $60 To $60

Key responsibilities:


- Manage routine maintenance tasks and systems administrative activities including additions and updates to Customer, Officer, Organization, and other system level tables.


- Support incident management and drive initial diagnosis, troubleshooting, and resolution of customer problems working with vFire


- Assists with vFire development projects by providing coding, administration and testing services.


- Assist users with vFire usage and inquiries.


- Facilitate Reporting by setting up report schedules and running ad-hoc reports as requested. Also help users define metrics to capitalize of data collected in vFire.


- Perform unit and system testing for workflow and customization projects.


- Provide Request Workflow Maintenance - Add, update, and request items.


- Expedite VSM workflow processes through scheduling and routing user requests and calls.


- Provide Configuration Management Database Maintenance including import and validation of Configuration Items from external data sources and customer requests.


- Maintain integration with other tools and help in coding scripts to import data into vFire.


- Demonstrate excellence in customer care, assurance and service quality.


- Ensure change management processes are continuously followed to maintain a stable production environment.


The ideal candidate is a self-motivated team player who is coachable, flexible, resilient, and comfortable working with minimal supervision. She/he must be able to independently analyze existing configurations, customizations, workflows, and web services to provide support for new customer requirements.


Qualifications: - 5+ years platform management experience, 3+ years collaborating closely with technical infrastructure teams.


- Working demonstrable knowledge around the following topics:


o vFire Service Management platform


o Business Objects reporting platform is desirable


o Change management, issue tracking, and incident analysis


o Analytical, problem-solving, and troubleshooting abilities


o Strong written and verbal communication skills


Other desirable skills include:


- Excellent customer service skills


- Strong desire to continuously learn.


- Familiarity with ITSM tools such as ServiceNow


- Continuous Improvement mindset


Education: BA/BS in computer science, engineering or related technical disciplines

Categories

  • Information Technology

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Systems Administrator w/ vFire in Weston

Randstad Technologies
Weston, MA 02493

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Systems Administrator w/ vFire in Weston

Randstad Technologies
Weston, MA
US

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