5 days old
2018-08-102018-09-07

System Support Specialist

Boerne, TX 78006
  • Job Code
    637918
  • Payrate
    $45,000 To $50,000
job summary:

Job Summary

Randstad is seeking to fill an IT Support Administrator role to provide exceptional customer service and support to the company and clients of the company. The main function of this position is to perform all duties required to ensure smooth operation of all IT related functions. This position will focus on the IT support needs of the business, remote contractors and its direct employees.

 
location: Boerne, Texas
job type: Permanent
salary: $45,000 - 50,000 per year
work hours: 9 to 5
education: No Degree Required
 
responsibilities:

Job Responsibilities

  • Perform first-line troubleshooting for end users, including answering how-to questions, providing system and network status, and supporting a wide variety of proprietary and off-the-shelf applications and computing platforms
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Direct unresolved issues to the next level of support personnel
  • Assist in the development of training manuals and provide training to end users
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Ability to learn new systems and willingness to take on additional responsibilities
  • Ability to work both independently and cooperatively in a team to complete assigned tasks
  • Perform regularly scheduled audits and reports relating to systems and compliance
  • Willingness to work as part of the IT on-call support rotation
 
qualifications:

Education/Experience

  • Experience supporting users in Microsoft based Active Directory
  • Experience with hosted Exchange and Office 365
  • Experience with Cisco based networking
  • Experience with Cisco based telephony
  • Experience with VMware technologies (Horizon View)
 
skills: Skills and Background Requirements

  • Excellent communication skills and customer service
  • Willingness to learn new technologies and applications
  • Strong analytical ability and problem solving skills in a technical environment
  • Ability to lift up to 40 lbs. unassisted
  • Work within a team environment and have a positive attitude

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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System Support Specialist

Randstad Technologies
Boerne, TX 78006

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Randstad Technologies
Boerne, TX
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