9 days old

System Support Analyst 4 - Physical Access Control Systems

Charlotte, NC 28202
  • Job Code
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargos more than 70 million global customers.

This position will support Physical Access Control Systems (PACS) internationally, but primarily cover the US East Coast region during normal business hours. After hours on-call support on a rotational basis with other teammates will also be expected as part of the role.

The position will be responsible for the configuration, trouble-shooting, and ongoing support of Physical Access Security incidents, problems, issues and endpoint devices. The person in this role will be "hands on" working tasks from the BAU and support queue, but will also assist in the assignment of project and BAU resources to project tasks and BAU work items to ensure that progress is tracked and that the work is completed on-time, within all applicable SLA timeframes.

The person in this role will also be responsible for ensuring that team processes are documented and that documentation is kept up to date. This person will be a key participant in change management activities such as vendor software upgrades, software bundling and distribution, firmware patch management, and Business Continuity and Failover testing.

Required Qualifications

5+ years of systems support analysis experience6+ years of Large scale networked smart card technology systems for physical access control experience4+ years of Incident Management System experience

Desired Qualifications

Knowledge and understanding of large scale networked physical access control systems administrationKnowledge and understanding of large scale networked smart card technology systems for physical access controlExcellent verbal, written, and interpersonal communication skills

Street Address

NC-Charlotte: 11625 N Community House Road - Charlotte, NC


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Posted: 2020-05-15 Expires: 2020-06-14

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System Support Analyst 4 - Physical Access Control Systems

Wells Fargo
Charlotte, NC 28202

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