23 days old

System Services Representative

Stockholm, Stockholms län 164 91
  • Job Code
    247304BR

Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services as required by the client.

Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.


Your Role and Responsibilities
The Systems Services Representative (SSR) is primarily responsible for performance of post sale maintenance of IBM and other vendor hardware and software at customer locations.

This role will spend a majority of the time working with high volume products related issues using problem analysis and problem solving skills for the identification and resolution of situations in the customer environment. The SSR may assist in the resolution of software and operational situations, as well as perform services activities including systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products.






Required Technical and Professional Expertise
  • Technical Gymnasium or High School
  • Excellent communicator and great team player
  • Fluent in Swedish and English
  • Driving license essential due to travel and field based



Preferred Technical and Professional Expertise
  • We are looking for individuals who are flexible, driven and able to see the customer's need for additional maintenance and services.
  • Experience of working with maintenance and service of high volume products is desirable
  • You will also have a general interest in technical solutions
  • One to two years experience in HW maintenance on High Volume Products as IBM/DELL/HP or Lenovo is desirable.



About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!


Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action.

IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2019-09-29 Expires: 2019-10-29

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System Services Representative

IBM
Stockholm, Stockholms län 164 91

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