19 days old

System Services Representative

Multiple Cities, Multiple
  • Job Code
    270620BR

Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.


Your Role and Responsibilities
  • - This role is an individual contributor responsible for on-site installation, maintenance and repair of IBM and OEM products
    - Primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client.
    - Advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation.
    - Perform services activities such as systems assurance, installation planning, account management, system-level problem determination, discontinuance and relocation
    - Accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s).
    - Responsible for the technical value relationship to protect revenue base and identify new services opportunities.
    - Oncall/standby is required




Required Technical and Professional Expertise
Required Professional and Technical Expertise :
1) Degree in Information Technology, Computer Science related disciplines or above.
2) Hardworking and willing to work under pressure and independently.
3) Self-motivated, strong problem solving and analytical skills
4) Basic knowledge on Project Management
5) Good sense on managing customer satisfaction and loyalty
6) Good written and spoken English and Cantonese. Mandarin would be an advantage
7) Immediate available is preferred




Preferred Technical and Professional Expertise
N/A


About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!


Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2020-01-01 Expires: 2020-01-31

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System Services Representative

IBM
Multiple Cities, Multiple

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