20 days old

System Services Representative

London, ON N6A
  • Job Code

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities
  • Primarily I/T Hardware in the area of Mainframe, Enterprise Storage, power system networking AND MVS including (Lenovo, Banking, Apple).
  • The SSR must also have a personality allowing him to maintain a discussion with the customers approach.
  • Cloud, Security, Mobility. Demonstrate a focus on IBM revenue/profit growth. Maintain and grow skills required for support of clients and of career goals

Required Technical and Professional Expertise
  • 3 years of experience in these 6 segments: IBM certifications (Power, Storage mainly), Cisco (UTC Certification) , Lexmarks printers certification, Lenovo servers and PC certifications.
  • Strong communication and teamwork skills.
  • Problem-solving ability.
  • Energy, enthusiasm, initiative, positive attitude and leadership.
  • Drivers permit and car.
  • Able to identify and diagnose hardware and software problems.
  • Able to work / read wiring and logic diagrams.
  • Mechanical skills, unit assembly rebuilding / refurbishing.
  • Manually dexterity, can work with gears systems, power supplies.
  • Excellent communication skills.
  • Customer service focus.
  • A + Certification an asset.
  • Capacity for teamwork, communication and proven organization skills.

Preferred Technical and Professional Expertise
  • Passionate about his work, customer oriented, self-educated, team player.
  • Bilingual (French and English.)

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-12-28 Expires: 2020-01-27

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System Services Representative

London, ON N6A

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