27 days old

System Service Representative - Linux/OSS Support

  • Job Code

The Systems Services Representative - Advisory (Enterprise Environment) is primarily responsible to perform post sale maintenance and services for IBM and other vendor equipment at IBM customer locations. For this Job, is mainly focus on LinuxOne operation and support, with the capability on Linux installation and operation.

Your Role and Responsibilities
Acts as a technical interface to customers for hardware/software support and the delivery of operational services as required by the customer. Performs technical service and/or post sale support for hardware/software. Performs services activities including systems assurance, installation team, account management, basic problem determination and major account/production management. Using established and varied techniques and procedures, performs problem determination and problem solving to resolve customer hardware and software operational situations.

Accountable to ensure a high level of customer satisfaction with maintenance service delivery, technical support and availability management.

Has a significant understanding of and is able to articulate IBM's technical support delivery methodology, particularly as it relates to base and enhanced support. Responsible for the technical value relationship by providing technical expertise to protect revenue base and generate new services business.

As a local technical experts in complex hardware and software problems especially on Linus related products.

Required Technical and Professional Expertise
1. Bachelor's or master's degree on computer science or electric engineering, with relevant experience in IBM High End Power or Mainframe servers is preferred;
2. At least 3~5 years of work experience; can lead the team's colleagues to complete the service work of enterprise - level customers;
3. Ability to solve difficult and complex problems independently;
4. Have a good reading and writing skills in both Chinese and English;
5. Familiar with the maintenance or operating system operation and system management on Linux/OSS.
6. Familiar with the installation, customization of Linux.
7. Be enthusiastic on teamwork and have good learning ability.
8. Can accept appropriate overtime work and frequently travel.

Preferred Technical and Professional Expertise

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-10-24 Expires: 2019-11-23

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