13 days old

System Service Representative - iSeries

  • Job Code
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services as required by the client. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities

You'll provide operation and maintenance support services for iSeries/as400 operating system platform for bank customers in mainland China, iSeries/as400 platform project implementation services, including:
  1. IBM hardware installation, configuration, maintenance and all related services
  2. IBM software installation, configuration, Maintenance and all related services.
  3. IBM enterprise storage installation, configuration, maintenance and other related services are responsible. For example, DSK, tape storage 35804, responsible for Cisco, Brocade and other switches installation, configuration and maintenance.
  4. IBM related project implementation and management
  5. IBM related customer service quality management.

Required Professional and Technical Expertise
  1. Bachelor's degree or master's degree.
  2. Around 6 years working experience in IT, at least 4 years working experience in IBM iSeries/as400 operating system, at least 3 years service experience in multinational financial institutions.
  3. Good command of Chinese and English reading, writing and communication
  4. Familiar with the operation and system management of IBM iSeries/as400 operating system
  5. Knowledge of hardware and software in IBM PowerSystem,IBM Enterprise Storage,Cisco/Brocade switches is preferred.
  6. Customer management experience with major project management experience in large banks is preferred
  7. Be positive and enthusiastic about work and have good learning ability and team work spirit.

Preferred Professional and Technical Expertise

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-09-10 Expires: 2019-10-10

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