27 days old

System Service Representative: HW Power System

Jakarta, JAKARTA RAYA 11710
  • Job Code
    244090BR
Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities
'This specialty is responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation. They may also perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. They have a thorough understanding of, and are able to articulate, IBM's technical support strategy. They are responsible for the technical value relationship to protect revenue base and identify new services opportunities.

Required Professional and Technical Expertise
Minimum Technical Background:
- Bachelor degree (S1), Prefered major in Electronics, Industrial Technology, or Information Technology
- familiar in Linux/Unix operating systems
- familiar in C,C++, Java Programming, Database technology
- Good basic computer skill (Microsoft Office, etc)
- familiar in software engineering and software architecture
- good/advanced English, written and spoken
- Demonstrates strong leadership
- Demonstrate persistence and perseverance to achieve desirable business outcomes
- Focus and able to achieve results without constant supervision


Additional Optional Experiences:
- To handle the break fix for Data Center products
- To lead Server / Storage implementation
- To lead Migration project
- Technical Account Manager


Preferred Professional and Technical Expertise
Minimum Technical Background:
- Bachelor degree (S1), Prefered major in Electronics, Industrial Technology, or Information Technology
- familiar in Linux/Unix operating systems
- familiar in C,C++, Java Programming, Database technology
- Good basic computer skill (Microsoft Office, etc)
- familiar in software engineering and software architecture
- good/advanced English, written and spoken
- Demonstrates strong leadership
- Demonstrate persistence and perseverance to achieve desirable business outcomes
- Focus and able to achieve results without constant supervision


Additional Optional Experiences:
- To handle the break fix for Data Center products
- To lead Server / Storage implementation
- To lead Migration project
- Technical Account Manager


About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2019-08-20 Expires: 2019-09-19

Featured Jobs

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

System Service Representative: HW Power System

IBM
Jakarta, JAKARTA RAYA 11710

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast