7 days old

System Service Representative

Bursa, Bursa 16040
  • Job Code
    241956BR

Introduction



Your Role and Responsibilities
This role is an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation. They may also perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. They have a thorough understanding of, and are able to articulate, IBM's technical support strategy. They are responsible for the technical value relationship to protect revenue base and identify new services opportunities.The employee focuses on individual/team objectives and development of professional effectiveness. Skills: Environment: Professional knowledge related to incumbent's position, team, and department. Requires ability to absorb professional knowledge quickly and develop skills. Communication/Negotiation: Draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required. Problem Solving: Recognize job-related problems. analyze causes using existing techniques or tools, prepare and recommend solution alternatives. Challenge the validity of given procedures and processes with the intent to enhance and improve. Contribution/Leadership: Works on professional projects;work is often reviewed for developmental purposes. Understand the standard mission of the professional group and vision in own area of competence. May directly influence people in own project. Position may require coordination of activities of less experienced or less knowledgeable team members. Impact on Business/Scope: Accountable for individual or team results. May contribute by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.

Following Experience would be preferred;



  • Large client inventory and critical problems management skills,(at least 3 years of experience)
  • Experienced level Z Series concept skills in mainframe environment,
  • Experienced level Z 14 product management skills.




Required Technical and Professional Expertise
Required Skills;

Customer Service
IBM Power series
IBM Pureflex
IBM iSeries
IBM ZSeries
IT Strategy
IT Service Management
IBM Storage
IBM Tape subsystems
IBM SAN
Networking knowledge
Hardware concept skills




Preferred Technical and Professional Expertise
.


About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!


Your Life @ IBM



About IBM



Location Statement



Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2019-09-15 Expires: 2019-10-15

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System Service Representative

IBM
Bursa, Bursa 16040

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