29 days old

System Service Representative

กรุงเทพมหานคร, 10 10310
  • Job Code
    243274BR
Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services as required by the client. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities
  • System Services Representative (SSR) is primarily responsible to assist in post sale maintenance of IT equipment both IBM and non-IBM in customer accounts.
  • Possesses the knowledge and training necessary to perform as an electronics technician prior to becoming an SSR
  • Acts as a technical interface to customers for hardware support and the delivery of operational services as required by the customer.
  • Performs technical service and/or post sale support for hardware. Assists in services activities including systems assurance, installation, account management, basic problem determination, discontinuance and relocation for IBM and non-IBM systems.
  • Using established and varied techniques and procedures to perform basic problem determination and problem solving. Resolve customer hardware and software operational situations.
Understands and is able to articulate IBM's technical support delivery methodology, particularly, as it relates to base and enhanced support.

Required Professional and Technical Expertise
  • Bachelor's degree in Computer Engineering or related fields.
  • Exhibits excellent communication, leadership and problem solving skills.
  • Applies specialized technical training, experience and knowledge to assist customers.
  • Demonstrates required proficiency in technical skills for this position.
  • Strong Service & Business Mind.
  • Normal/flexible office conditions at IBM and customer locations.
  • Frequent daily travel. Irregular customer-driven work hours including shift and weekend activities.
  • High availability and responsiveness goals; require use of many communications technologies.
Good command of English.

Preferred Professional and Technical Expertise
  • Possesses experience with System, Hardware or Server


About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2019-08-18 Expires: 2019-09-17

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System Service Representative

IBM
กรุงเทพมหานคร, 10 10310

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