22 days old

System Operator

深圳, GUANGDONG
  • Job Code
    262879BR

Introduction
Distribution System Operator is a member in a team that consists of staff with 24x7 multitasking operations environment.
They are required to an efficient monitor of the delivery of services reliant on server system status by providing the first level technical support & setting priorities on service delivery
for a broad client around the world.


Your Role and Responsibilities
- Monitor Event Management Console.
- Perform initial event determination & source identification.
- Problem / Change Management Tool
- Create incident record in SCCD system and assign to correct resolve Group.
- Monitor relevant planned Changes to the Midrange systems that may impact event generation.
- Ensure deliveries of agreed response-time SLAs are met.
- Review and provide update information for operational documentation,
- Assist with the training and mentoring of other Operations personnel,
- Support the practices & procedures of the technical & client accreditation framework
- Respond to rectify/escalate alerts as per guidelines. Prioritize & use resources to minimize outages.
- All problems fully documented & investigated to the limit of skill & available resources
- Contribute to the development of your work practices, skills & capabilities aligned with the objectives of the whole shift
- Provide input to projects, research operational feasibility, participate in project review meetings



Required Technical and Professional Expertise
Console monitoring
TSRM, Sametime, Lotus Notes, Unix/Console Operations, Incident and Problem Management
Written and verbal communication (English)



Preferred Technical and Professional Expertise
Talkative
Open mind
Willing to take challenge
Dare to voice out


About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!


Your Life @ IBM
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!


About IBM
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Industry

  • Computers Software and Hardware
Posted: 2019-10-31 Expires: 2019-11-30

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System Operator

IBM
深圳, GUANGDONG

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