16 days old

System Management Specialist - Messaging & Collaboration

Brno, Jihomoravský kraj 602 00
  • Job Code

We build phenomenal products that our customers rely on so its important they are running at their best. As a Systems Management Specialist, you will work with the latest software to keep moving business forward. Whether its our Engineering teams that need a test environment or our software running in production, we are seeking skilled systems management professionals ready for the challenge.

Your Role and Responsibilities
IT Specialists in this job role will have expertise in managing and operation of IT hardware, software, communications, and/or application solutions, and the resources required to plan for, develop, deliver, and support properly engineered IT services and products to meet the needs of a business.

The scope of this job role includes preparation for new or changed services, management of the change process, and maintenance of regulatory, legal, and professional standards, management of performance of systems and services in relation to their contribution to business performance, and management of bought-in services including, for example, public network, virtual private network, and outsourced services. Typical examples of the deliverables are service-level reporting, risk, and contingency planning.
IT Specialists who apply their technical skills to support the operation and maintenance of vendor products, services, and solutions. Individuals who are part of Support typically have responsibility for sizing, troubleshooting, and critical customer situations. The employee focuses on individual/team/department/ operational objectives.

We are searching for candidate with Wintel and one of Messaging & Collaboration services area skills. Candidate will provide 2nd/3rd level remote server support for different customers in Nordic market place.

Main Activities:
Problem Solving: Recognize problems related to project objectives. Creativity and judgment applied to professional technical, or operational problems. Independently generates solutions, based on analytical skills & business knowledge. Challenge the validity of given procedures and processes to enhance and improve or develop complementary adjustments /solutions.
Impact on Business/Scope: Accountable for individual or team results, and for the impact of the results on functional activities. Participates in overall departmental program planning. Contributes by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.
Technical activities: Management and administration of Exchange on-premise servers, as well as for Office 365 environment and Skype for business. Implementing new solution, troubleshooting clients issues and fixing problems. Continuous improvement of compliance side of clients environment. Maintaining and developing automation, analysis of clients environment and its improvement. Creation of respective documentation. Process improvement.
Project contribution/leadership: Projects for migration to O365, implementation of new infrastructure, migration of mailboxes and more.

Teams description:
Team of 11 level 2 and level 3 administrators, supporting 40+ medium and small clients
Dynamic and friendly environment, team spirit
Working on regular shifts Monday-Friday 8:00 16:30, 1 week/month on-duty support
Possibility to start/end shift earlier/later
Pre-approved 2 days of home office per week, can be more in exceptional cases (illness, kids, legal stuff etc.)
Required education of a new member: high, ideally Bachelor's Degree

As an IBM employee, you will be entitled to the following benefits:
  • 5 weeks of paid vacation
  • Elaborate education program for each employee - training during the work career, courses are lead by professional lectors; e-learning education; flexible education plan for each job position
  • Strong career opportunities
  • Access to Hi-tech; [email protected]
  • Above standard Medical Care
  • Discounts in Sports, Culture, Healthcare, Childcare, Finance, Electronics
  • Global Travel and Life insurance
  • Contribution to the Pension fund
  • IBM stock purchase plan

You will have the opportunity to:

  • Join our [email protected] Program - a structured on-boarding and development program
  • Become part of our diverse and multinational community and collaborate within global and local teams
  • Gain knowledge and develop skills through our world-class trainings
  • Benefit from mentoring and coaching
  • Balance your work with your life and enjoy a flexible working environment

Please, take in consideration, that should your application be successful, our recruiters will contact you.

Required Technical and Professional Expertise
We are searching for candidate with Wintel and one of Messaging & Collaboration services area skills. Candidate will provide 2nd/3rd level remote server support for different customers in Nordic market place.
Wintel skills:
- Experience with Windows 2008/2012/2016
- Experience with Active Directory, DNS, DHCP, GPO

Messaging & Collaboration skills:
- O365
- Design, implement and support Office 365
- Experience with Exchange Online, Skype for Business Online, Azure Active Directory
- Experience with any of Exchange 2007/2010/2013/2016 version
- Troubleshooting SMTP, ActiveSync and mail delivery issues
Skype for Business:
- Design, implement and support Skype for Business 2015
- Design, implement and support Lync server 2013
General requirements:
- English intermediate
- Team spirit
- Communication skills

Preferred Technical and Professional Expertise
- MCSA or MCSE certification
- ITIL certification

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-11-28 Expires: 2019-12-28

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System Management Specialist - Messaging & Collaboration

Brno, Jihomoravský kraj 602 00

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